Virgin Atlantic Airways Selects Totality's Managed Services

📅 October 31, 2001 - Totality Corp. (totality.com), a leading provider of application & infrastructure management services for e-businesses, announced the addition of Virgin Atlantic Airways to its growing roster of world-class e-commerce customers.

Virgin Atlantic, named "Airline of the Year" in 2001 by OAG and Britain'ssecond-largest long-haul carrier, selected Totality's site management andoperational services to support its e-commerce site,www.virginatlantic.com.
Virgin Atlantic chose Totality for its BuildWare and ManageWare services,which include upfront infrastructure services followed by ongoingoperational services. Totality's unique solution is a complete outsourcedalternative for companies seeking a single point of accountability for theirbusiness-critical e-business sites. The operational services provided byTotality focus on availability management and fault management.
"Serving more than 4 million passengers per year, Virgin Atlantic needs ane-commerce site that can support an ever-increasing demand for onlinebooking and flight information," said Michael Carrier, Chief TechnologyOfficer of Totality. "We are delighted to offer Virgin Atlantic theoperational services needed to ensure the site's availability androbustness."
The Virgin-Atlantic e-commerce site provides consumers with the ability tomake reservations online, access special fares, and provides services formembers of the Virgin Atlantic's frequent flyer program, flying club.
"Ensuring our customers experience a good quality of service when visitingour site to make reservations is critical to our ongoing success," saidKatie Handley, Head of E-commerce at Virgin Atlantic. "As Virgin Atlanticcustomers increasingly turn to making travel arrangements online, Totalityhelps ensure that the site is available 24x7."