Mar 7, 2002 : Inflow Announces 173 Percent Growth
📅 - InFlow, Inc. (inflow.com), a provider of IT outsourcing and Internet DataCenters, announced yesterday an annual growth rate of more than 170 percentfor 2001.
"Our ability to achieve such dramatic positive growth during a soft economyin revenue, customer numbers and product offerings demonstrates the value ofour services to our customers," said Art Zeile, Inflow's CEO. "By listeningto our customers, we've been able to expand our business according to theirneeds while maintaining our strong customer service focus."
The company attributes the additional revenue to new customer growth andhigher penetration of managed services among existing customers. During2001, Inflow signed more than 450 new customers bringing its total customerbase to more than 700.
Additionally, Inflow asked Atlanta-based CSM, an independent researchprovider, to prepare and administer a survey of Inflow's customers to gaugeoverall satisfaction. The results showed Inflow received a 9.2 rating on a10-point scale for overall customer satisfaction compared to itscompetitors' average rating of 7.9.
"No other competitor in the telecommunications industry has producedcustomer satisfaction ratings as high as Inflow," said Frank Sanders,president/CEO of CSM, Inc. "In fact, aside from the Ritz-Carlton, Inflow hasthe highest customer service ratings we have seen across all industries inthe last 10 years that we have been doing this type of research."
Inflow says it will spend time this year focusing on Enterprise DatacenterManagement. The company has packaged its data center management expertiseinto solutions designed to help other companies meet their data centerdevelopment and/or management needs more cost effectively and efficiently.Additionally, Inflow is licensing FlowTrack, its internal operationalsupport system, to provide customers with business methods that can becustomized to meet the customer's needs.
"Our ability to achieve such dramatic positive growth during a soft economyin revenue, customer numbers and product offerings demonstrates the value ofour services to our customers," said Art Zeile, Inflow's CEO. "By listeningto our customers, we've been able to expand our business according to theirneeds while maintaining our strong customer service focus."
The company attributes the additional revenue to new customer growth andhigher penetration of managed services among existing customers. During2001, Inflow signed more than 450 new customers bringing its total customerbase to more than 700.
Additionally, Inflow asked Atlanta-based CSM, an independent researchprovider, to prepare and administer a survey of Inflow's customers to gaugeoverall satisfaction. The results showed Inflow received a 9.2 rating on a10-point scale for overall customer satisfaction compared to itscompetitors' average rating of 7.9.
"No other competitor in the telecommunications industry has producedcustomer satisfaction ratings as high as Inflow," said Frank Sanders,president/CEO of CSM, Inc. "In fact, aside from the Ritz-Carlton, Inflow hasthe highest customer service ratings we have seen across all industries inthe last 10 years that we have been doing this type of research."
Inflow says it will spend time this year focusing on Enterprise DatacenterManagement. The company has packaged its data center management expertiseinto solutions designed to help other companies meet their data centerdevelopment and/or management needs more cost effectively and efficiently.Additionally, Inflow is licensing FlowTrack, its internal operationalsupport system, to provide customers with business methods that can becustomized to meet the customer's needs.
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