Zero Lag negative review #20142 by Gary Newmar (gnewbar@h...) on 2012
Zero Lag got a negative review on and one official response on
Zero Lag
zerolag.com is inactive, but is redirected to performive.com
289 S Robertson Blvd. #441
Beverly Hills , CA 90211 US
☎ Phone 1-877-937-6524
📧 info@z...zerolag.com is inactive, but is redirected to performive.com
Gary Newmar ( gnewbar@h... )
ZeroLag SUCKS absolutely the worst hosting company ever
These clowns charge 500 a month for dedicated hosting when they really put the sites on shared servers!! I've had so many outages during the worst times. Think live event and post-live event media that viewers are watching and waiting for. Then imagine them not receiving their content for hours or days. I've had so many database problems as well with missing data and no backups to be found. Thankfully none of the credit card data was lost. I went with a bigger name.
These clowns charge 500 a month for dedicated hosting when they really put the sites on shared servers!! I've had so many outages during the worst times. Think live event and post-live event media that viewers are watching and waiting for. Then imagine them not receiving their content for hours or days. I've had so many database problems as well with missing data and no backups to be found. Thankfully none of the credit card data was lost. I went with a bigger name.
After 12 years in business these are the first bad reviews that have been posted about ZeroLag, so we would like to respond.
ZeroLag, like every company, is not perfect, but both of these reviews we suspect are the work of the same person and are a gross manipulation of the facts. Yes, we may on occasion make a mistake and yes, every so often we miss the mark on providing the level of customer service we aspire to reach 100% of the time. We learn from our errors and never make the same mistake twice thanks to our well kept operating procedures that are followed to the T by our staff. Our customer support staff is located in our datacenter, 30 feet from our servers, and many of our staff members have been with us for over a decade. You specifically mentioned Eddie: He has been with us for 7 years, and is one of the most frequently client commended staff members we have. The accusation that he or anyone would delete your content would never happen, not even once. We rarely touch our client's applications and if we do it is only with a client's written permission.
We only use brand new Dell hardware for all dedicated server environments so the accusation that we place clients on used hardware also would never happen. Our clients are welcome to visit our data centers anytime and most do on a regular basis. If we made a practice of what was implied we would not of been able to grow the company as successfully as we have over the past 12 years.
We have many, many happy clients some of which have provided us with testimonials on our website in response to these two dubious reviews and we thank them very much for stepping up to help set the record straight about ZeroLag. http://ZeroLag.com/Testimonials.
After following up on our internal records and talking with our staff we are fairly certain we know who this poster is. The day before the time of the first posting, we had a long time client site go down due to their application crashing. The client was using a freelance developer at the time who pointed the finger at ZeroLag. It was clear the application was the issue and not the server or infrastructure. After continual finger pointing by the developer we were finally forced to provide the client with log files showing that the developer modified the files that triggered the application crash. The client summarily released the developer. The client is still with us and the site has not gone down since the incident.
We are not happy about the entire incident. The situation was bad for all parties involved and we feel for the developer as much as the client that experienced down time. It was an extremely rare case but these things can and do happen.
If I am wrong about the identity and cases of the poster(s) we have no record of your incidents. We invite you to contact us by phone to provide us with details about the specific cases. We really would have appreciated the chance to address your concerns before you posted slanderous comments about our company. Please call our toll free line 877 937 6524 and ask for Will Bernstein.
Marketing representative (Loren Boykoff - loren.boykoff@z..., ).
ZeroLag, like every company, is not perfect, but both of these reviews we suspect are the work of the same person and are a gross manipulation of the facts. Yes, we may on occasion make a mistake and yes, every so often we miss the mark on providing the level of customer service we aspire to reach 100% of the time. We learn from our errors and never make the same mistake twice thanks to our well kept operating procedures that are followed to the T by our staff. Our customer support staff is located in our datacenter, 30 feet from our servers, and many of our staff members have been with us for over a decade. You specifically mentioned Eddie: He has been with us for 7 years, and is one of the most frequently client commended staff members we have. The accusation that he or anyone would delete your content would never happen, not even once. We rarely touch our client's applications and if we do it is only with a client's written permission.
We only use brand new Dell hardware for all dedicated server environments so the accusation that we place clients on used hardware also would never happen. Our clients are welcome to visit our data centers anytime and most do on a regular basis. If we made a practice of what was implied we would not of been able to grow the company as successfully as we have over the past 12 years.
We have many, many happy clients some of which have provided us with testimonials on our website in response to these two dubious reviews and we thank them very much for stepping up to help set the record straight about ZeroLag. http://ZeroLag.com/Testimonials.
After following up on our internal records and talking with our staff we are fairly certain we know who this poster is. The day before the time of the first posting, we had a long time client site go down due to their application crashing. The client was using a freelance developer at the time who pointed the finger at ZeroLag. It was clear the application was the issue and not the server or infrastructure. After continual finger pointing by the developer we were finally forced to provide the client with log files showing that the developer modified the files that triggered the application crash. The client summarily released the developer. The client is still with us and the site has not gone down since the incident.
We are not happy about the entire incident. The situation was bad for all parties involved and we feel for the developer as much as the client that experienced down time. It was an extremely rare case but these things can and do happen.
If I am wrong about the identity and cases of the poster(s) we have no record of your incidents. We invite you to contact us by phone to provide us with details about the specific cases. We really would have appreciated the chance to address your concerns before you posted slanderous comments about our company. Please call our toll free line 877 937 6524 and ask for Will Bernstein.
Marketing representative (Loren Boykoff - loren.boykoff@z..., ).
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