WinHost negative review #29570 by Phil Lorum (phil.l@l...) on 2015
WinHost got a negative review on and one official response on
Phil Lorum ( phil.l@l... )
Terrible billing and support practices-WARNING!
I have been hosting two sites with winhost.com and it was awesome... until you need support or you have a random issue with billing.
I had NO problem paying for hosting as it's a cost of doing business.
One day one of the sites I hosted here was gone!
I contacted support. Of course, there's nobody to talk to and they hide behind "tickets" which are generated online. They don't let you call and talk it through with a support person. I've left several messages. They closed my support ticket. I opened another one and have yet to be contacted back about it. In the meantime I am scrambling to find and recover some backups and point my records to a temporary server so my users can have access to their site again. I still have NO resolution as to where my site went! I looked into the billing. I noticed a "credit" for "non payment"... I checked my cc records and show that winhost successfully charged my account for the hosting. I have yet to hear back from billing or support. I would urge caution. I see lots of great reviews on here. I would be inclined to have reviewed as same; however, in 3 to 4 separate instances where things went "wrong" winhost just wasn't that good to me. I expect more in the way of customer service. Winhost will be losing all of my business as a result. I have 8 other client sites I was considering moving to winhost. That will not happen. I'd urge winhost to be more available to its customers and also more customer-friendly. I'd also recommend they consider using a phone if something goes wrong. Sometimes it's a bit more effective than just opening online support tickets and sending screen shots and such...
I have been hosting two sites with winhost.com and it was awesome... until you need support or you have a random issue with billing.
I had NO problem paying for hosting as it's a cost of doing business.
One day one of the sites I hosted here was gone!
I contacted support. Of course, there's nobody to talk to and they hide behind "tickets" which are generated online. They don't let you call and talk it through with a support person. I've left several messages. They closed my support ticket. I opened another one and have yet to be contacted back about it. In the meantime I am scrambling to find and recover some backups and point my records to a temporary server so my users can have access to their site again. I still have NO resolution as to where my site went! I looked into the billing. I noticed a "credit" for "non payment"... I checked my cc records and show that winhost successfully charged my account for the hosting. I have yet to hear back from billing or support. I would urge caution. I see lots of great reviews on here. I would be inclined to have reviewed as same; however, in 3 to 4 separate instances where things went "wrong" winhost just wasn't that good to me. I expect more in the way of customer service. Winhost will be losing all of my business as a result. I have 8 other client sites I was considering moving to winhost. That will not happen. I'd urge winhost to be more available to its customers and also more customer-friendly. I'd also recommend they consider using a phone if something goes wrong. Sometimes it's a bit more effective than just opening online support tickets and sending screen shots and such...
Hi Phil,
We're sorry that the account was canceled. We try to contact everyone whose account is past due to arrange payment, but at some point we have to assume that it isn't going to be renewed, and the account goes to cancellation.
I see that we did pull site backups for you though and sent instructions for re-establishing the account.
Marketing representative (Calvin W - sales@w..., ).
We're sorry that the account was canceled. We try to contact everyone whose account is past due to arrange payment, but at some point we have to assume that it isn't going to be renewed, and the account goes to cancellation.
I see that we did pull site backups for you though and sent instructions for re-establishing the account.
Marketing representative (Calvin W - sales@w..., ).
62 out of 65 users found this review to be helpful!