WinHost negative review #13661 by Andreas Batsis (batcic@y...)
WinHost got a negative review on and one official response on
Andreas Batsis ( batcic@y... )
It has been impossible to find anyone from the support team to for direct contact. Email responses are neither helpful nor immediate. Last but not least, the hosting service is awful and each page of my site takes more than a minute to load. I am totally disappointed!
After looking up this gentleman's account, I see that he sent in ONE support ticket on 11/11/2010 5:23 AM (PST). We responded at 11/11/2010 8:20 AM (PST). This customer was essentially having FTP problems. However, the issue here was that this customer's FTP address was NOT resolving to our servers IP address. Depending on when this customer updated his DNS information, he may have needed to allow 24 hours for DNS propagation to be completed. We also informed this customer that he should use the secondary FTP address (we provide a secondary FTP address to all customers) to connect to our server and upload his site. We have never heard back from this customer.
As for the latency that this customer is experiencing, this customer has NEVER emailed us about any latency issues so this is the first we have heard about this. Hosting customers must understand there are a variety of reasons why a web site could be running slow, some that may have nothing to do with the web host. For example, poor coding could make a site run slow. Secondly, if a customer is using a third party application on their site, then this could be the cause of the latency.
Geographic located may also be an issue. This customer is located in Greece and our servers are located in the USA. The distance between his location and our servers may be why he feels his site is loading slow. If this is the case, the customer should seek out a host based in Europe.
Also, there could be a network problem between his computer and our servers. The best thing to do in this situation is to run a traceroute and send the results to our tech support staff so they can help diagnose the issue. A traceroute is useful in determining whether there is a network problem between a customer's computer and our servers. However, this customer has never done this.
I'd like to add this despite the negative comments from this customer, he still remains a WinHost customer.
Marketing representative (Calvin W - sales@w..., ).
As for the latency that this customer is experiencing, this customer has NEVER emailed us about any latency issues so this is the first we have heard about this. Hosting customers must understand there are a variety of reasons why a web site could be running slow, some that may have nothing to do with the web host. For example, poor coding could make a site run slow. Secondly, if a customer is using a third party application on their site, then this could be the cause of the latency.
Geographic located may also be an issue. This customer is located in Greece and our servers are located in the USA. The distance between his location and our servers may be why he feels his site is loading slow. If this is the case, the customer should seek out a host based in Europe.
Also, there could be a network problem between his computer and our servers. The best thing to do in this situation is to run a traceroute and send the results to our tech support staff so they can help diagnose the issue. A traceroute is useful in determining whether there is a network problem between a customer's computer and our servers. However, this customer has never done this.
I'd like to add this despite the negative comments from this customer, he still remains a WinHost customer.
Marketing representative (Calvin W - sales@w..., ).
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