WinHost negative review #13160 by Candice (candicelutze@g...) on 2010
WinHost got a negative review on and one official response on
Candice ( candicelutze@g... )
Winhost may be the best in terms of offering the lowest prices for DNN Hosting solutions, however as the saying goes, "You get what you pay for" and this could not be more true with Winhost's price and services.
The price they charge truly reflects the service they offer too! I had purchased the Winhost hosting package almost a month ago and have not been able to host my site up till now. Every time you contact their tech support (which very inconveniently is only via email and no phone) they sent me replies stating "DNN Installation support is not covered in the scope of support services offered by Winhost, hence the solution is to write a message in the forum". What displays even more lack of professionalism is they ask me for the URL when they already have my account details in their systems!!? One gets the feeling that the support centre is an outsourced call centre that does not have access to client information, therefore all the unwanted questions.
What is truly disheartening is the lack of motivation their staff display in wanting to help resolve your issues. As I have stated earlier, it has been more than a month that I have purchased their hosting solution and I had followed word to word, every instruction they had provided in their site with regards to DNN Installation, despite which the installation had not worked. Most customer service oriented companies at this stage would have looked further into resolving the problem for the customer rather than sending a one liner reply stating "We do not offer support for DNN Installations".
In addition to the above, their control panel is not very user friendly either, which just adds to the multitude of problems faced whilst doing something complex like DNN installations.
I have requested them for a full refund as:
1. I have not been able to use their product/solution for the intended purpose since purchase.
2. I am completely dissatisfied with their attitude towards customer service, which lacks any interest in resolving customer problems.
I am yet to hear back from them regarding my refund status as they have ignored and not replied to that part of my email as of now.
So, in short if you are tempted by the cheapest prices offered by Winhost for hosting solutions, be certain it will be short sighted savings as in the interim you will end up having to pay for another provider who will be able to offer more reliability and better support and service as I have done now.
I hope my experience sheds some light on Winhost's products and services and saves the rest of you who are deciding on a hosting provider the trouble Winhost has caused me!!
The price they charge truly reflects the service they offer too! I had purchased the Winhost hosting package almost a month ago and have not been able to host my site up till now. Every time you contact their tech support (which very inconveniently is only via email and no phone) they sent me replies stating "DNN Installation support is not covered in the scope of support services offered by Winhost, hence the solution is to write a message in the forum". What displays even more lack of professionalism is they ask me for the URL when they already have my account details in their systems!!? One gets the feeling that the support centre is an outsourced call centre that does not have access to client information, therefore all the unwanted questions.
What is truly disheartening is the lack of motivation their staff display in wanting to help resolve your issues. As I have stated earlier, it has been more than a month that I have purchased their hosting solution and I had followed word to word, every instruction they had provided in their site with regards to DNN Installation, despite which the installation had not worked. Most customer service oriented companies at this stage would have looked further into resolving the problem for the customer rather than sending a one liner reply stating "We do not offer support for DNN Installations".
In addition to the above, their control panel is not very user friendly either, which just adds to the multitude of problems faced whilst doing something complex like DNN installations.
I have requested them for a full refund as:
1. I have not been able to use their product/solution for the intended purpose since purchase.
2. I am completely dissatisfied with their attitude towards customer service, which lacks any interest in resolving customer problems.
I am yet to hear back from them regarding my refund status as they have ignored and not replied to that part of my email as of now.
So, in short if you are tempted by the cheapest prices offered by Winhost for hosting solutions, be certain it will be short sighted savings as in the interim you will end up having to pay for another provider who will be able to offer more reliability and better support and service as I have done now.
I hope my experience sheds some light on Winhost's products and services and saves the rest of you who are deciding on a hosting provider the trouble Winhost has caused me!!
This customer wanted to use DNN with our hosting services. We have many customers that are successfully using DNN with our hosting services. However, this particular customer is asking us to install it for her. We replied back to her that, as per company policy, it is the customer's responsibility to install any third party applications on their hosting account (DNN is a third party application). We do have a WinHost Knowledge Base article that provides step by step instructions on how to install DNN on to a WinHost account. This was provided to her.
Essentially, this customer wants support for a third party application (i.e. DNN). We do not offer technical, programming or debugging support for third-party products, which includes DNN. We can assist in determining whether a system/service related issue may be causing a problem with DNN, which is why we asked her for the specific URL to see if we can replicate the problem (we have her information but we didn't have the specific URL to replicate her problem - we, as well as any host, would need this info). Despite what this customer says, unlike other hosts, WE DO NOT OUTSOURCE our support.
If there is no indication of a service related issue, and with this customer there wasn't any, any further troubleshooting of specific application related errors is beyond the scope of support that we provide. At that point, the most effective method of obtaining technical support for third party products is through the software vendor or the software author. As an alternative, we pointed her towards the WinHost Community Forum as we have hundreds of customers posting and answering questions there. Our staff answers questions there as well. She is welcomed to post the issues she is having with DNN in our forum.
With regards to our control panel, we have received comments from thousands of customers praising us about how impressive our control panel is. In addition, we provide a demo of our control panel (https://demo.winhost.com/default.aspx) that users can test prior to sign up. If this customer was concerned about the usefulness of our control panel, then prior to sign up she could have easily taken a look at our control panel demo which is on our home page for all to see.
I also want to add that this user still remains a customer of WinHost as her account is still active. Despite what she says about requesting a full refunded, she has NOT cancelled her hosting account.
Marketing representative (Calvin W - sales@w..., ).
Essentially, this customer wants support for a third party application (i.e. DNN). We do not offer technical, programming or debugging support for third-party products, which includes DNN. We can assist in determining whether a system/service related issue may be causing a problem with DNN, which is why we asked her for the specific URL to see if we can replicate the problem (we have her information but we didn't have the specific URL to replicate her problem - we, as well as any host, would need this info). Despite what this customer says, unlike other hosts, WE DO NOT OUTSOURCE our support.
If there is no indication of a service related issue, and with this customer there wasn't any, any further troubleshooting of specific application related errors is beyond the scope of support that we provide. At that point, the most effective method of obtaining technical support for third party products is through the software vendor or the software author. As an alternative, we pointed her towards the WinHost Community Forum as we have hundreds of customers posting and answering questions there. Our staff answers questions there as well. She is welcomed to post the issues she is having with DNN in our forum.
With regards to our control panel, we have received comments from thousands of customers praising us about how impressive our control panel is. In addition, we provide a demo of our control panel (https://demo.winhost.com/default.aspx) that users can test prior to sign up. If this customer was concerned about the usefulness of our control panel, then prior to sign up she could have easily taken a look at our control panel demo which is on our home page for all to see.
I also want to add that this user still remains a customer of WinHost as her account is still active. Despite what she says about requesting a full refunded, she has NOT cancelled her hosting account.
Marketing representative (Calvin W - sales@w..., ).
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