WebHostingWorld negative review #14110 by Mustafa Aslan (maslan@h...)
WebHostingWorld got a negative review on
Mustafa Aslan ( maslan@h... )
Please note on the chat start and end times. Both of them are within business hours. But the operator is telling me that no one from billing department is available because their working hours are 9 AM-5 PM (Chatting time is around 1:30 PM)
Also please note that they say "WebHostingWorld.Net Billing Department is online 24x7x365. For billing issues you can contact Billing Department any time. Only exisiting clients can contact Billing Department. You can also place ticket to Billing Department from Client Area or the link below." on their web site.
General Info
Chat start time Dec 10, 2010 1:25:14 PM EST
Chat end time Dec 10, 2010 1:41:36 PM EST
Duration (actual chatting time) 00:16:21
Operator WHW-Livehelp
Chat Transcript
info: Please wait for WebHostingWorld.Net operator to respond.
info: You are now chatting with 'WHW-Livehelp'
WHW-Livehelp: Hello! Thank you for contacting Webhosting World's live chat service. My Name is Amanda. How may I assist you today?
WHW-Livehelp: Hi Mustafa
Mustafa: Hi Amands
Mustafa: this is regarding Ticket #882894
WHW-Livehelp: I would like to you help you in this matter but this issue is related to our billing department
WHW-Livehelp: So please stand for the updates
Mustafa: And I clicked on "live chat with billing" button
WHW-Livehelp: You will get updates into your ticket
Mustafa: when a person clicks on chatting with billing department, expects to talk with someone from billing right?
Mustafa: It has been 2 weeks. What kind of update I am going to receive?
Mustafa: As far as I understand you are not going to refund, am I wrong?
WHW-Livehelp: Our billing persons are not present at the moment
WHW-Livehelp: please stand for the updates and you will get updates into your ticket
Mustafa: I have been clicking on the same button day and night and never ever got someone from billing so far within last 2 weeks period of time.
WHW-Livehelp: Our billing persons are not present at the moment
Mustafa: can you please tell me how I can get hold of someone from billing department?
WHW-Livehelp: please stand for the updates and you will get updates into your ticket
Mustafa: This answer clearly states that I won't be able to get someone from billing :)
WHW-Livehelp: I would like to you help you in this matter but this issue is related to our billing department
Mustafa: ok help me to get intouch with someone from billing than?
Mustafa: then.
WHW-Livehelp: Our billing persons are not present at the moment
Mustafa: you cannot do that either huh?
Mustafa: when I can get in thouch with them?
Mustafa: what is their working hours?
WHW-Livehelp: Our billing persons will be present from 9am to 5pm
Mustafa: and what is the time over there ?
info: Your chat transcript will be sent to maslan@hotmail.com at the end of your chat.
Mustafa: No answer?
Mustafa: ok
Mustafa: bye
Also please note that they say "WebHostingWorld.Net Billing Department is online 24x7x365. For billing issues you can contact Billing Department any time. Only exisiting clients can contact Billing Department. You can also place ticket to Billing Department from Client Area or the link below." on their web site.
General Info
Chat start time Dec 10, 2010 1:25:14 PM EST
Chat end time Dec 10, 2010 1:41:36 PM EST
Duration (actual chatting time) 00:16:21
Operator WHW-Livehelp
Chat Transcript
info: Please wait for WebHostingWorld.Net operator to respond.
info: You are now chatting with 'WHW-Livehelp'
WHW-Livehelp: Hello! Thank you for contacting Webhosting World's live chat service. My Name is Amanda. How may I assist you today?
WHW-Livehelp: Hi Mustafa
Mustafa: Hi Amands
Mustafa: this is regarding Ticket #882894
WHW-Livehelp: I would like to you help you in this matter but this issue is related to our billing department
WHW-Livehelp: So please stand for the updates
Mustafa: And I clicked on "live chat with billing" button
WHW-Livehelp: You will get updates into your ticket
Mustafa: when a person clicks on chatting with billing department, expects to talk with someone from billing right?
Mustafa: It has been 2 weeks. What kind of update I am going to receive?
Mustafa: As far as I understand you are not going to refund, am I wrong?
WHW-Livehelp: Our billing persons are not present at the moment
WHW-Livehelp: please stand for the updates and you will get updates into your ticket
Mustafa: I have been clicking on the same button day and night and never ever got someone from billing so far within last 2 weeks period of time.
WHW-Livehelp: Our billing persons are not present at the moment
Mustafa: can you please tell me how I can get hold of someone from billing department?
WHW-Livehelp: please stand for the updates and you will get updates into your ticket
Mustafa: This answer clearly states that I won't be able to get someone from billing :)
WHW-Livehelp: I would like to you help you in this matter but this issue is related to our billing department
Mustafa: ok help me to get intouch with someone from billing than?
Mustafa: then.
WHW-Livehelp: Our billing persons are not present at the moment
Mustafa: you cannot do that either huh?
Mustafa: when I can get in thouch with them?
Mustafa: what is their working hours?
WHW-Livehelp: Our billing persons will be present from 9am to 5pm
Mustafa: and what is the time over there ?
info: Your chat transcript will be sent to maslan@hotmail.com at the end of your chat.
Mustafa: No answer?
Mustafa: ok
Mustafa: bye
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