WebCentral negative review #24299 by Dylan (dylan@b...) on Mar 2013
WebCentral got a negative review on
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Melbourne , VIC 3000 AU
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📧 domainadmin@w...Dylan ( dylan@b... )
Abysmal support and customer service
Joined Webcentral because the price was reasonable, the product was what I needed and they were sizeable enough for me not to worry about downtime etc. We intended to base all our services (email, domain hosting, website, etc) with them but I never really got to find out if they could deliver on what they promised. After our experienced web designer gave up trying to load our new completed site onto webcentrals servers, I employed two other different companies to try and do the same thing. No luck with any over 6 months of attempts. With the third company I employed we decided to move away from Webcentral to a smaller provider who they had worked with before. New website up and running in 3 days.
Reasons for the failure: "mission control" panel was confusing and limited. IT support was powerless and at times useless - at best they were varied (if you call in the middle of the night you seem to get more competent staff). And finally - the abysmal customer service. I have been trying to close my account (a simple task you would think) but am still waiting for someone to do anything despite multiple emails, phone calls and messages.
Joined Webcentral because the price was reasonable, the product was what I needed and they were sizeable enough for me not to worry about downtime etc. We intended to base all our services (email, domain hosting, website, etc) with them but I never really got to find out if they could deliver on what they promised. After our experienced web designer gave up trying to load our new completed site onto webcentrals servers, I employed two other different companies to try and do the same thing. No luck with any over 6 months of attempts. With the third company I employed we decided to move away from Webcentral to a smaller provider who they had worked with before. New website up and running in 3 days.
Reasons for the failure: "mission control" panel was confusing and limited. IT support was powerless and at times useless - at best they were varied (if you call in the middle of the night you seem to get more competent staff). And finally - the abysmal customer service. I have been trying to close my account (a simple task you would think) but am still waiting for someone to do anything despite multiple emails, phone calls and messages.
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