Vodien negative review #47006 by cfw@r... on Apr 2020
Vodien got a negative review on
3 Irving Road #09-01 Tai Seng Centre
Singapore 369522 SG
☎ Phone +65 6288 6264
📠 Fax +65 6288 5052
📧 sales@v...-anonymous- ( cfw@r... )
Shit Service From Clueless Staff at All Levels
I have been unable to resolve a problem that started in Jan 2020.
I have gone through the usual levels - support hotline, support supervisor, customer experience specialist.
I have asked for escalation to CEO level but have been actively and repeatedly blocked and denied.
In my last encounter your staff refused to supply me with the e-mail of your CEO so I will thus make my experience public on your FB wall.
Everyone should note how your support process allows escalation up 1 level only, and it is NOT immediate (meaning that unhappy customers CANNOT talk to a supervisor immediately if they encounter a useless support officer). If you request for an immediate connection it will be denied with flimsy excuses. There is no direct line to call in either - angry customers will still be subject to an annoying voice menu which does not direct them to the correct officer anyway (eg pressing 3 for billing matters ends up being answered by a technical matters person).
My difficulties encountered range from:
1. Package support from Gerald F being unhelpful to downright evasive and dishonest by not answering simple and direct questions such as "Confirm my existing package will expire on x date and new package will continue on immediately". All prospective customers should note their predatory policies - if you have an existing package that you want to change to a cheaper one, it will begin immediately AND NOT WHEN YOUR CURRENT PACKAGE EXPIRES - you cannot get a credit for the value remaining, and only AFTER you demand escalation of this problem will the supervisor arrange for the new package to start after the expiry of the existing one BUT ONLY BECAUSE YOU INSIST ON IT.
2. Follow up support from supervisor Christopher U being just plain sloppy, dating the new expiry of the replacement package wrong by 1 year.
3. Further follow up support from Customer Experience Specialist Marinel G being incompetent and lazy by not drilling down into the problem and checking what the correct expiry date of the package SHOULD be, but asking insulting questions basically sounding like "well the expiry of the new package is 30 April 2020, exactly what you wanted, so what's the problem here?"
All potential customers of Vodien should take note of what lies ahead should they ever sign up.
I have been unable to resolve a problem that started in Jan 2020.
I have gone through the usual levels - support hotline, support supervisor, customer experience specialist.
I have asked for escalation to CEO level but have been actively and repeatedly blocked and denied.
In my last encounter your staff refused to supply me with the e-mail of your CEO so I will thus make my experience public on your FB wall.
Everyone should note how your support process allows escalation up 1 level only, and it is NOT immediate (meaning that unhappy customers CANNOT talk to a supervisor immediately if they encounter a useless support officer). If you request for an immediate connection it will be denied with flimsy excuses. There is no direct line to call in either - angry customers will still be subject to an annoying voice menu which does not direct them to the correct officer anyway (eg pressing 3 for billing matters ends up being answered by a technical matters person).
My difficulties encountered range from:
1. Package support from Gerald F being unhelpful to downright evasive and dishonest by not answering simple and direct questions such as "Confirm my existing package will expire on x date and new package will continue on immediately". All prospective customers should note their predatory policies - if you have an existing package that you want to change to a cheaper one, it will begin immediately AND NOT WHEN YOUR CURRENT PACKAGE EXPIRES - you cannot get a credit for the value remaining, and only AFTER you demand escalation of this problem will the supervisor arrange for the new package to start after the expiry of the existing one BUT ONLY BECAUSE YOU INSIST ON IT.
2. Follow up support from supervisor Christopher U being just plain sloppy, dating the new expiry of the replacement package wrong by 1 year.
3. Further follow up support from Customer Experience Specialist Marinel G being incompetent and lazy by not drilling down into the problem and checking what the correct expiry date of the package SHOULD be, but asking insulting questions basically sounding like "well the expiry of the new package is 30 April 2020, exactly what you wanted, so what's the problem here?"
All potential customers of Vodien should take note of what lies ahead should they ever sign up.
74 out of 78 users found this review to be helpful!