Vexx Host negative review #20165 by Matthew (arizonaonline@g...)
Vexx Host got a negative review on
6500 TransCanada Hwy, 4th Floor
Pointe-claire , QC h9r 0a5 CA
☎ Phone 1.800.910.1726
📧 domains@v...Matthew ( arizonaonline@g... )
Another Bogus Login Info, No Refund.
When I purchased web hosting with Vexxhost I discovered that the login information that they sent to me was incorrect. After several unsuccessful requests for the correct login information, I asked for my purchase to be refunded under their "Full refund in the first 30 days policy". I have requested this refund many times through chat, email, and telephone messages. First I was told that I would need to request the refund though the email that I set-up the account with, which I did. Then I was told that they were having a problem with their billing system. Now my emails are ignored. Each time I speak with a representative though their live chat support, I'm told that they will escalate the problem with billing, but that is all they can do. In researching this company, I found this seems to be a common complaint against them. After a customer pays for service, they receive bogus login information. Then the company gives them the runaround, and never refunds the purchase. I have attached my numerous communications with them here:
http://ppgbiglist.com/vexxhost.html
Update: Vexxhost is now threatening to sue me for posting these reviews.
(Vexxhost email begin)
Patricia B. xxxxxx@xxxxxx.com
Jun 8 (5 days ago)
to email
Matthew,
We are taking legal actions due to the abuse that you have caused towards our company, please note that those recorded pages will be used in the legal case of online defamatory comments as you are entirely responsible for them.
Please confirm the following address in order to send the legal documents regarding this issue:
xxxxx x xxxxxxxx
SCW, AZ, 85375
US - United States
+1xxxxxxxxxx
If we do not receive a response, we will assume this address is correct and serve the proper documents for you. You have been in violations of numerous laws under Canadian and US grounds which we will be suing you for.
Thank you,
Patricia B.
Accounts Manager
VEXXHOST
Please let us know how we're doing by filling this very short survey: http://survey.io/survey/5a280
Ticket Details
---------------------------------
Ticket ID: KSV-476-xxxxx
Department: Billing
Type: Issue
Status: In Progress
Priority: Normal
Support Center: https://secure.vexxhost.com/support/index.php?
(Vexxhost email end)
I love the "Let us know how we're doing" survey! Really?
When I purchased web hosting with Vexxhost I discovered that the login information that they sent to me was incorrect. After several unsuccessful requests for the correct login information, I asked for my purchase to be refunded under their "Full refund in the first 30 days policy". I have requested this refund many times through chat, email, and telephone messages. First I was told that I would need to request the refund though the email that I set-up the account with, which I did. Then I was told that they were having a problem with their billing system. Now my emails are ignored. Each time I speak with a representative though their live chat support, I'm told that they will escalate the problem with billing, but that is all they can do. In researching this company, I found this seems to be a common complaint against them. After a customer pays for service, they receive bogus login information. Then the company gives them the runaround, and never refunds the purchase. I have attached my numerous communications with them here:
http://ppgbiglist.com/vexxhost.html
Update: Vexxhost is now threatening to sue me for posting these reviews.
(Vexxhost email begin)
Patricia B. xxxxxx@xxxxxx.com
Jun 8 (5 days ago)
to email
Matthew,
We are taking legal actions due to the abuse that you have caused towards our company, please note that those recorded pages will be used in the legal case of online defamatory comments as you are entirely responsible for them.
Please confirm the following address in order to send the legal documents regarding this issue:
xxxxx x xxxxxxxx
SCW, AZ, 85375
US - United States
+1xxxxxxxxxx
If we do not receive a response, we will assume this address is correct and serve the proper documents for you. You have been in violations of numerous laws under Canadian and US grounds which we will be suing you for.
Thank you,
Patricia B.
Accounts Manager
VEXXHOST
Please let us know how we're doing by filling this very short survey: http://survey.io/survey/5a280
Ticket Details
---------------------------------
Ticket ID: KSV-476-xxxxx
Department: Billing
Type: Issue
Status: In Progress
Priority: Normal
Support Center: https://secure.vexxhost.com/support/index.php?
(Vexxhost email end)
I love the "Let us know how we're doing" survey! Really?
58 out of 66 users found this review to be helpful!