Vexx Host negative review #18319 by Mike (jimsocal@h...) on Nov 2011


Vexx Host got a negative review on
vexxhost.com
Vexx Host
6500 TransCanada Hwy, 4th Floor
Pointe-claire , QC h9r 0a5
CA
☎ Phone 1.800.910.1726
Customer review #18319
1/10
Mike ( jimsocal@h... )
Time Hosted 2 to 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Vexxhost has NO customer support by phone

I have had nothing but problems with Vexxhost over the past 2 months:
1) someone hacked my site through their CPanel and I tried contacting Vexxhost for a week. 24/7 support does NOT exist! I submitted about 5 tickets over 2 weeks and NONE of my tickets were responded to and no one attempted to address my issue. I finally found someone to help me get things fixed, no help from Vexxhost.
2) I want to renew my domain name but NOT my hosting, based on the above. So I tried to go to their site to do just that because my domain expires tomorrow. There is NO phone support for this at all. I talked to someone by chat and they said they'd bring it to the attention of a supervisor but I have to sit here worried about losing my domain name and there is no person to talk to who can help me. I have no reason to believe, based on the above issue in #1, that anyone will call or write me with info to help me register my domain name before it expires. Unbelievable that their site has no option for this!

Uptime was good, I'll give them that. Price is good.
But what good is all that if they put you through hell and give you NO SUPPORT when you have a technical issue that needs resolved?! Answer: "ZERO".

52 out of 59 users found this review to be helpful!

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