Ucartz negative review #52134 by -anonymous- on Dec 2020
Ucartz got a negative review on and one official response on
-anonymous- ( -hidden- )
The prices are good. Very low and probably that's the problem. I host a couple of Shoutcast radios (Azuracast) and they run ok until you face an issue. Support takes over a day to respond and the biggest fix they do is 'restarting the server' Been over a month now and my problems ain't fixed. It's hard to move because most business already invested here. Advise: Try a bigger hosting company so issues are felt by more clients. This way, outcries are much bigger!
Thank you for taking the time to share your feedback.
We take all reviews seriously. whether they are from verified clients or anonymous sources and we’re always open to improving. However, we would like to clarify a few points for accuracy and transparency:
1.Service Type Misrepresented: Based on your comment referencing AzuraCast hosting, it sounds like you’re referring to our shared streaming hosting service. However, your expectations (such as service priority and server control) align more with our VPS or dedicated server plans, which are specifically built for high-traffic radio stations. Many of our clients running serious broadcasting operations have migrated to these higher-tier services to ensure dedicated resources and priority support.
2.Support & Server Reboots: Contrary to your claim, we do not reboot entire shared servers as a fix for minor issues. We follow strict diagnostic procedures and isolate problems without disrupting other users. If a temporary service disruption occurred, it would have been addressed in a targeted, controlled manner. Additionally, all support responses are logged, and we ensure timely updates. A delay of “over a day” is unusual, and we urge any genuine customer facing such a situation to escalate it through our priority channels.
3.Suspicious Tone: We couldn’t verify your identity in our client database, and your phrasing closely mirrors tactics sometimes used in competitor-driven review attacks (e.g., generalizing issues, vague problem descriptions, and strategic discouragement of others). If you are indeed a client, we encourage you to share your registered email or ticket ID so we can genuinely assist and investigate this further.
4.Our Commitment: We’ve been a trusted hosting provider for over a decade, serving thousands of broadcasters worldwide. From shared services to enterprise-grade streaming infrastructure, we offer scalable solutions, and our team works 24/7 to ensure performance and stability.
We’re happy to work with real customers to resolve real issues. If you’re genuinely facing a problem with your radio service, please reach out via support@ucartz.com or through your client portal. we’re here to help.
Warm regards,
Team Ucartz
Marketing representative (info@u..., ).
We take all reviews seriously. whether they are from verified clients or anonymous sources and we’re always open to improving. However, we would like to clarify a few points for accuracy and transparency:
1.Service Type Misrepresented: Based on your comment referencing AzuraCast hosting, it sounds like you’re referring to our shared streaming hosting service. However, your expectations (such as service priority and server control) align more with our VPS or dedicated server plans, which are specifically built for high-traffic radio stations. Many of our clients running serious broadcasting operations have migrated to these higher-tier services to ensure dedicated resources and priority support.
2.Support & Server Reboots: Contrary to your claim, we do not reboot entire shared servers as a fix for minor issues. We follow strict diagnostic procedures and isolate problems without disrupting other users. If a temporary service disruption occurred, it would have been addressed in a targeted, controlled manner. Additionally, all support responses are logged, and we ensure timely updates. A delay of “over a day” is unusual, and we urge any genuine customer facing such a situation to escalate it through our priority channels.
3.Suspicious Tone: We couldn’t verify your identity in our client database, and your phrasing closely mirrors tactics sometimes used in competitor-driven review attacks (e.g., generalizing issues, vague problem descriptions, and strategic discouragement of others). If you are indeed a client, we encourage you to share your registered email or ticket ID so we can genuinely assist and investigate this further.
4.Our Commitment: We’ve been a trusted hosting provider for over a decade, serving thousands of broadcasters worldwide. From shared services to enterprise-grade streaming infrastructure, we offer scalable solutions, and our team works 24/7 to ensure performance and stability.
We’re happy to work with real customers to resolve real issues. If you’re genuinely facing a problem with your radio service, please reach out via support@ucartz.com or through your client portal. we’re here to help.
Warm regards,
Team Ucartz
Marketing representative (info@u..., ).
41 out of 52 users found this review to be helpful!