Telecom-Egypt negative review #63298 by -anonymous- on Jul 2023
Telecom-Egypt got a negative review on
-anonymous- ( -hidden- )
worst company ever.
Telecom Egypt hires untrained agents who have zero understanding level. Those who respond to calls, emails, online inquires are useless in solving customer problems as they have no authority to solve any thing.
Workers who are supposed to connect landline cables for customers to get the service are above all. They don't want to do their job. The first card they play is there is a cabin problem and it will be fixed in 5 days, one day, a week and so on. Different repeated additional time is all what you get without any actual move, and the final thing they resort to to is to write a report that the whole area don't have the technical ability for landline cables to get connected and the main cabin is stuffed or completed or whats so ever and that's the final card they play so no one can intervene to solve the problem and they are satisfied with this report.
83 days have passed since the day of our contract with them to get a landline service and a single landline in the whole area haven't been connected. If you call customer service million times all you will get is to hit your head through a wall from their nonsense responses
Telecom Egypt hires untrained agents who have zero understanding level. Those who respond to calls, emails, online inquires are useless in solving customer problems as they have no authority to solve any thing.
Workers who are supposed to connect landline cables for customers to get the service are above all. They don't want to do their job. The first card they play is there is a cabin problem and it will be fixed in 5 days, one day, a week and so on. Different repeated additional time is all what you get without any actual move, and the final thing they resort to to is to write a report that the whole area don't have the technical ability for landline cables to get connected and the main cabin is stuffed or completed or whats so ever and that's the final card they play so no one can intervene to solve the problem and they are satisfied with this report.
83 days have passed since the day of our contract with them to get a landline service and a single landline in the whole area haven't been connected. If you call customer service million times all you will get is to hit your head through a wall from their nonsense responses
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