SriLanka Hosting negative review #64456 by -anonymous- on Feb 2024
SriLanka Hosting got a negative review on and one official response on
No 42, Gurugammanaya, Senpathigama
Bibile , UVA 91500 LK
☎ Phone +9477 4 233 244
📧 srilankahosting@s...-anonymous- ( -hidden- )
Poor service. Don't go to this product. If you purchase this they will never refund you if you ask the refund and they will tell different reasons. better to go recognized server providers than this 3rd class server provider.
Dear Mr. Indika,
Thank you for taking the time to share your feedback. We sincerely apologize that you're unhappy with our decision regarding your refund request for a actively running Windows Server service.
We understand your frustration, and we want to assure you that we carefully review all refund requests based on our clearly outlined policies, which are available on our website - https://www.srilankahosting.lk/refund-policy
We delivered your Windows server and control services as per your order and payment, and on time. However, we understand that you requested a full refund approximately seven days later, despite no issues with the service or product itself.
As you may have already seen in our refund terms and conditions, we are unable to offer refunds for "change of mind" requests. Nevertheless, we do provide full refunds to any customer if we are unable to deliver services on time, experience server uptime issues, or encounter technical problems on our end. We do not require any explanation for such refunds.
We appreciate your understanding that we have these policies in place to provide stand service to our customers like you.
We understand that this refund request has resulted in our first 1-star review. Please be assured that this is not reflective of our usual service uptime, and we remain committed to guaranteeing quality service to all our customers.
Sincerely,
SriLanka Hosting Team
Marketing representative (Saranath Ishara - info@s..., ).
Thank you for taking the time to share your feedback. We sincerely apologize that you're unhappy with our decision regarding your refund request for a actively running Windows Server service.
We understand your frustration, and we want to assure you that we carefully review all refund requests based on our clearly outlined policies, which are available on our website - https://www.srilankahosting.lk/refund-policy
We delivered your Windows server and control services as per your order and payment, and on time. However, we understand that you requested a full refund approximately seven days later, despite no issues with the service or product itself.
As you may have already seen in our refund terms and conditions, we are unable to offer refunds for "change of mind" requests. Nevertheless, we do provide full refunds to any customer if we are unable to deliver services on time, experience server uptime issues, or encounter technical problems on our end. We do not require any explanation for such refunds.
We appreciate your understanding that we have these policies in place to provide stand service to our customers like you.
We understand that this refund request has resulted in our first 1-star review. Please be assured that this is not reflective of our usual service uptime, and we remain committed to guaranteeing quality service to all our customers.
Sincerely,
SriLanka Hosting Team
Marketing representative (Saranath Ishara - info@s..., ).
72 out of 84 users found this review to be helpful!