Squarespace review #22409 on Jan 2013
Squarespace got a negative review on
225 Varick Street 12th Floor
Monkton , NY 10014 US
☎ Phone +1 14106044044
📠 Fax +1 410 332 0947
📧 customercare@s...precisionastrology ( precisionastrology@y... )
precisionastrology.squarespace.com
When I signed up for the plan I WANTED it said; pay the yearly fee
total but on a monthly basis would be $20 per Month. I clicked continue and was charged $192.00 for a full year and was never given the monthly option.
So that was a mistake..
Today I have been trying to get an answer to 1 question about the domain name. Each time I type the problem I get a different person that responds and I have to start over..and then a different person and I have to start over again and again..etc. This going on 12 hours now.
There was supposedly a 5 day grace period I was still available for for changing a misspelling in the domain name. Well that ended because now it is the following day and I figured that was why I was getting the run around to make me unavailable for that 5 day grace period change with out having to cancel and resubmit and start the site over from scratch.
THIS IS 24/7 service as advertised..I don't think so..
Every step of the way has not been what was advertised.
Now I am being told in order to cancel the service go into the site internally..and hit the cancel account button...
Which says;
USE THIS BUTTON BELOW TO SET YOUR ACCOUNT TO EXPIRE AT THE END OF THIS BILLING PERIOD.
UNDER BILLING PERIOD IT SAYS YEARLY. SO WHAT WOULD YOU THINK? it's going to not cancel till the end of the yearly billing cycle which I did not want in the 1st place.
I have made a copy of this communication as of 1:58am 1/31/13.
Richard Kiskiel
When I signed up for the plan I WANTED it said; pay the yearly fee
total but on a monthly basis would be $20 per Month. I clicked continue and was charged $192.00 for a full year and was never given the monthly option.
So that was a mistake..
Today I have been trying to get an answer to 1 question about the domain name. Each time I type the problem I get a different person that responds and I have to start over..and then a different person and I have to start over again and again..etc. This going on 12 hours now.
There was supposedly a 5 day grace period I was still available for for changing a misspelling in the domain name. Well that ended because now it is the following day and I figured that was why I was getting the run around to make me unavailable for that 5 day grace period change with out having to cancel and resubmit and start the site over from scratch.
THIS IS 24/7 service as advertised..I don't think so..
Every step of the way has not been what was advertised.
Now I am being told in order to cancel the service go into the site internally..and hit the cancel account button...
Which says;
USE THIS BUTTON BELOW TO SET YOUR ACCOUNT TO EXPIRE AT THE END OF THIS BILLING PERIOD.
UNDER BILLING PERIOD IT SAYS YEARLY. SO WHAT WOULD YOU THINK? it's going to not cancel till the end of the yearly billing cycle which I did not want in the 1st place.
I have made a copy of this communication as of 1:58am 1/31/13.
Richard Kiskiel
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