Small Business.host negative review #29757 by jm.owens@b... on 2015
Small Business.host got a negative review on
-hidden- ( jm.owens@b... )
Purple Paw, now Small Business Host Ltd, are shocking
They were recommended to me approx 9 years ago and were great for approx 4 years. Since then, there have been regular service outages and it has been difficult to get in touch with them and get any response.
The company underwent a name change in March 2015, to Small Business Host Ltd, and my emails went down completely a week ago. I emailed them, and they said that the problem initially was at my end ie that I had changed my settings (which I hadn't). It ended up with my being asked to provide screen shots in jpg format to prove this. The emails then started working again the following morning (with no changes having been made on my part) and then stopped again. I've now requested a move to another web host
In the meantime, my partner (who also has 3 websites with them) is being told by them that Small Business Host Ltd is a new company (whereas we can see that it is a simple name change by looking at an online company directory I have access to through work) and they are trying to charge him a higher fee even though he paid for a year's hosting through Purple Paw earlier this year. [import from purple-paw.com]
They were recommended to me approx 9 years ago and were great for approx 4 years. Since then, there have been regular service outages and it has been difficult to get in touch with them and get any response.
The company underwent a name change in March 2015, to Small Business Host Ltd, and my emails went down completely a week ago. I emailed them, and they said that the problem initially was at my end ie that I had changed my settings (which I hadn't). It ended up with my being asked to provide screen shots in jpg format to prove this. The emails then started working again the following morning (with no changes having been made on my part) and then stopped again. I've now requested a move to another web host
In the meantime, my partner (who also has 3 websites with them) is being told by them that Small Business Host Ltd is a new company (whereas we can see that it is a simple name change by looking at an online company directory I have access to through work) and they are trying to charge him a higher fee even though he paid for a year's hosting through Purple Paw earlier this year. [import from purple-paw.com]
79 out of 82 users found this review to be helpful!