ServerSea negative review #1565 by Leonel Corona (lcoronapublic@g...)
ServerSea got a negative review on
297 Kingsbury Grade, Suite D Lake Tahoe
Stateline , NV 89449 US
☎ Phone +92 42 35757703
📧 legal@s...Leonel Corona ( lcoronapublic@g... )
My sad story guys.....
First Message
Support Ticket open by: Leonel Corona,
Opened on: Apr 07, 2007 17:50:59,
Account: www.leonelcorona.com (Silver Plan Windows)
Support Category: General
Subject: Host Down
Comments: Hello, my domain www.leonelcorona.com is not working since a month ago or something, i would like to know why, this is the second time you do this, i know my monthly traffic is over the GB I'm paying, but I cannot control people to go to the website, in this case you should bring down my host after my bandwith is over what I'm paying, but after the month ends you should bring it up again!, please help me with this problem, or, give me my money back
thank you for your help
Leonel Corona
Ticket has been Reopen by ServerSea "James".
Apr 09, 2007 06:18:57
You were countinously overusing the server resources in shape or monthly transfer. If you can not stop people to visiting your web then you must upgrade your plab according to your web requirement. You can not get any refunds. The history of your monthly transfer usage is as below:
Traffic history
Year
Month
Traffic usage
2006
Jan
25.2 MB
2006
Feb
273 MB
2006
Mar
1 275 MB
2006
April
1 688 MB
2006
May
2 145 MB
2006
June
2 754 MB
2006
July
3 733 MB
2006
Aug
5 418 MB
2006
Sept
5 253 MB
2006
Oct
4 108 MB
2006
Nov
11 022 MB
2006
Dec
13 471 MB
2007
Jan
16 666 MB
2007
Feb
15 643 MB
Thank you
James
ServerSea Reply:
Apr 09, 2007 06:20:20
You must upgrade to out 1GB plan which have 25GB/M transfer limit.
Thank you
Member Reply: Apr 09, 2007 09:46:23
Posted by: Leonel Corona
So you are telling me that you are not giving me the host service even when I paid for it?
please answer
Leonel Corona
ServerSea Reply:
Apr 09, 2007 10:19:04
Dear Valued Customer,
Don't you see your last month (Feb) usage of monthly traffic? It’s more then 15 GB and we offering 10 GB maximum in gold hosting plan. We don't want to do this with our valued customers, but as you see continuous over usage of monthly traffic, it’s not bearable. Please upgrade hosting account from Silver to Platinum 1 GB hosting plan.
You need to pay the difference amount for upgrade. This is 40.12 USD.
Send 40.12 USD at our PAYPAL account paypal@serversea.com , once billing verifiers your payment our support team will upgrade and enable your hosting services. You need to pay for activation of your account it didn't meant that we don't want to provide you hosting services.
Let us know if you feel any difficulty,
Thank you,
Matt
Member Reply: Apr 09, 2007 11:31:51
Posted by: Leonel Corona
Thank you for your reply, but I don't get the point of stoping the service all year long even when i paid for it, just because you dont want my traffic to reach the monthly traffic I'm paying, as i said before, I'm ok if you stop my services when i reach the limit, but just for the month we are on.. not the whole year, I'm really sad about your service, you are just taking the easy way.. just telling me to upgrade... I'll review the contract and see what I can do.
Thank you
Leonel Corona
ServerSea Reply:
Apr 09, 2007 12:44:15
I feel sorry to say, this account can not be opened until you upgrade it. Your history shows that you do not fit in current plan. We are not here to open/shut the account every month.
Another solution is, if you ensure us that you will not exceed your limits we will resume it right away and incase you will exceed again we will permanently suspend the account until you will upgrade it.
We suggest you to remove all heavy files, downloads, songs, softwares, zip....etc if any from you’re hosting to reduce your monthly traffic. And if you believe you can not stop visitors to visit your web then you should pay for what your visitors are expecting.
Thank you and have a nice day.
Seon
Member Reply: Apr 09, 2007 12:52:48
Posted by: Leonel Corona
Seon, Please just send me a backup of my files, the http folder where my pages are, please give me my domain www.leonelcorona.com so i can use another hosting, thank you (maybe you can upload a zip file with all my files to a temp ftp so i can download it)
~LC
ServerSea Reply:
Apr 09, 2007 13:06:55
Hello,
Backup is here:
http://xxx
You can transfer your domain and or you can supply us new domain DNS. For transfer or DNS entries please contact your new host.
Thank you
Gilbert
Member Reply: Apr 09, 2007 13:08:55
Posted by: Leonel Corona
thank you Gilbert
Ticket has been closed by ServerSea "Gilbert".
Reopen this ticket if problem persists
Apr 09, 2007 13:11:27
Thank you for choosing ServerSea.com
First Message
Support Ticket open by: Leonel Corona,
Opened on: Apr 07, 2007 17:50:59,
Account: www.leonelcorona.com (Silver Plan Windows)
Support Category: General
Subject: Host Down
Comments: Hello, my domain www.leonelcorona.com is not working since a month ago or something, i would like to know why, this is the second time you do this, i know my monthly traffic is over the GB I'm paying, but I cannot control people to go to the website, in this case you should bring down my host after my bandwith is over what I'm paying, but after the month ends you should bring it up again!, please help me with this problem, or, give me my money back
thank you for your help
Leonel Corona
Ticket has been Reopen by ServerSea "James".
Apr 09, 2007 06:18:57
You were countinously overusing the server resources in shape or monthly transfer. If you can not stop people to visiting your web then you must upgrade your plab according to your web requirement. You can not get any refunds. The history of your monthly transfer usage is as below:
Traffic history
Year
Month
Traffic usage
2006
Jan
25.2 MB
2006
Feb
273 MB
2006
Mar
1 275 MB
2006
April
1 688 MB
2006
May
2 145 MB
2006
June
2 754 MB
2006
July
3 733 MB
2006
Aug
5 418 MB
2006
Sept
5 253 MB
2006
Oct
4 108 MB
2006
Nov
11 022 MB
2006
Dec
13 471 MB
2007
Jan
16 666 MB
2007
Feb
15 643 MB
Thank you
James
ServerSea Reply:
Apr 09, 2007 06:20:20
You must upgrade to out 1GB plan which have 25GB/M transfer limit.
Thank you
Member Reply: Apr 09, 2007 09:46:23
Posted by: Leonel Corona
So you are telling me that you are not giving me the host service even when I paid for it?
please answer
Leonel Corona
ServerSea Reply:
Apr 09, 2007 10:19:04
Dear Valued Customer,
Don't you see your last month (Feb) usage of monthly traffic? It’s more then 15 GB and we offering 10 GB maximum in gold hosting plan. We don't want to do this with our valued customers, but as you see continuous over usage of monthly traffic, it’s not bearable. Please upgrade hosting account from Silver to Platinum 1 GB hosting plan.
You need to pay the difference amount for upgrade. This is 40.12 USD.
Send 40.12 USD at our PAYPAL account paypal@serversea.com , once billing verifiers your payment our support team will upgrade and enable your hosting services. You need to pay for activation of your account it didn't meant that we don't want to provide you hosting services.
Let us know if you feel any difficulty,
Thank you,
Matt
Member Reply: Apr 09, 2007 11:31:51
Posted by: Leonel Corona
Thank you for your reply, but I don't get the point of stoping the service all year long even when i paid for it, just because you dont want my traffic to reach the monthly traffic I'm paying, as i said before, I'm ok if you stop my services when i reach the limit, but just for the month we are on.. not the whole year, I'm really sad about your service, you are just taking the easy way.. just telling me to upgrade... I'll review the contract and see what I can do.
Thank you
Leonel Corona
ServerSea Reply:
Apr 09, 2007 12:44:15
I feel sorry to say, this account can not be opened until you upgrade it. Your history shows that you do not fit in current plan. We are not here to open/shut the account every month.
Another solution is, if you ensure us that you will not exceed your limits we will resume it right away and incase you will exceed again we will permanently suspend the account until you will upgrade it.
We suggest you to remove all heavy files, downloads, songs, softwares, zip....etc if any from you’re hosting to reduce your monthly traffic. And if you believe you can not stop visitors to visit your web then you should pay for what your visitors are expecting.
Thank you and have a nice day.
Seon
Member Reply: Apr 09, 2007 12:52:48
Posted by: Leonel Corona
Seon, Please just send me a backup of my files, the http folder where my pages are, please give me my domain www.leonelcorona.com so i can use another hosting, thank you (maybe you can upload a zip file with all my files to a temp ftp so i can download it)
~LC
ServerSea Reply:
Apr 09, 2007 13:06:55
Hello,
Backup is here:
http://xxx
You can transfer your domain and or you can supply us new domain DNS. For transfer or DNS entries please contact your new host.
Thank you
Gilbert
Member Reply: Apr 09, 2007 13:08:55
Posted by: Leonel Corona
thank you Gilbert
Ticket has been closed by ServerSea "Gilbert".
Reopen this ticket if problem persists
Apr 09, 2007 13:11:27
Thank you for choosing ServerSea.com
58 out of 68 users found this review to be helpful!