Server Central negative review #1082 by Tom (servercentral@t...)
Server Central got a negative review on
Server Central
servercentral.com is inactive, but is redirected to summithq.com
111 West Jackson Blvd
Chicago , IL 60604 US
☎ Phone +1 312.829.1111
📠 Fax 312-829-1110
📧 sales@s...servercentral.com is inactive, but is redirected to summithq.com
Tom ( servercentral@t... )
We were ServerCentral's colocation clients for the last three years. We currently have 3 servers at their facility, but just discovered that we have to move out.
Last week, we were suddenly told, that we can no longer come to the datacenter and access our servers. That wasn't the case for years, but that day, when we submitted the support ticket requesting to put us on the list, one of their sales guys wrote back to us saying that they can't allow us to access the machines, unless we had the minimum of half rack purchased from them.
We spoke to a few people there, and weren't able to resolve the problem. I signed up for their service on the promise that we can come and work on the boxes anytime we want. The response I was getting that day was that they're sorry but it's shared space and they should have caught on this in the past. My question was that I would have never bought their service if they had told me that this was the case. I understand their security constraints, but my point is: if you buy apples you expect apples, not bananas.
Can you believe what would happen if that day one of my key boxes crashed?
I feel betrayed. I thought these guys were one of the best out there. The truth is that they mislabelled my servers once or twice when moving them, which resulted in us rebooting the wrong server. They also lost my personal information that was tied to the account - I had to go through authorization process in order to talk to their support.
After all, I can only say: stay away from them. It's sad, but that's how I feel.
Last week, we were suddenly told, that we can no longer come to the datacenter and access our servers. That wasn't the case for years, but that day, when we submitted the support ticket requesting to put us on the list, one of their sales guys wrote back to us saying that they can't allow us to access the machines, unless we had the minimum of half rack purchased from them.
We spoke to a few people there, and weren't able to resolve the problem. I signed up for their service on the promise that we can come and work on the boxes anytime we want. The response I was getting that day was that they're sorry but it's shared space and they should have caught on this in the past. My question was that I would have never bought their service if they had told me that this was the case. I understand their security constraints, but my point is: if you buy apples you expect apples, not bananas.
Can you believe what would happen if that day one of my key boxes crashed?
I feel betrayed. I thought these guys were one of the best out there. The truth is that they mislabelled my servers once or twice when moving them, which resulted in us rebooting the wrong server. They also lost my personal information that was tied to the account - I had to go through authorization process in order to talk to their support.
After all, I can only say: stay away from them. It's sad, but that's how I feel.
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