Seek Dotnet negative review #25745 by stockpic (dovberman@c...)

Seek Dotnet got a negative review on Sep 17, 2013

stockpic ( dovberman@c... )

My app was published but did not work. I have been attempting to cancel for the past 2 months.

Tuesday, August 06, 2013 1:39:46 PM (8/6/2013 6:39:46 PM - GMT)

Welcome to seekdotnet.com, Jennifer will be right with you.
Jennifer:
Hello. Welcome to our Live Chat Service. How may I help you?
david:
I have had too many issues attempting to set up SeekDotNet as my site host. Please cancel and account and refund my payments.

david: cancel my account and refund payments.

Jennifer: Please create billing ticket regarding this issue
Jennifer: If you hosting services is more than 30 days we can't provide any refund
Jennifer: For your information, products addon is not refundable

david: The hosting services request is only 7 days old. It has never worked. I will dispute the charged on my credit card.

Jennifer: What is the issue?

david: I have never been able to use the ticket service.
Jennifer: Have you discuss with our tech support through support ticket?
Jennifer: To use ticket services, you need to login to helpdesk.seekdotnet.com
Jennifer: not services.seekdotnet.com

Jennifer: or panel.seekdotnet.com

david:I have never been able to issue a ticket. I have done al this. See previous transcipts.
david: Just refund my money for services that never worked.

Jennifer: You need to create billing ticket regading cancellation
Jennifer: Login to helpdesk.seekdotnet.com using your panel credentials
Jennifer: And then you can submit support or billing ticket there
Jennifer: Please try it first

david: I told you that a billing ticket cannot be created. Refund my payments. I have transcripts. I will report you to internet scams.

Jennifer: Open helpdesk.seekdotnet.com
Jennifer: use your panel user and pass
Jennifer: I have tried it and it was working
Jennifer: Do you need the screenshot?

david: Please wait while I try.

Jennifer: the url is panel.seekdotnet.com
Jennifer:sorry, helpdesk.seekdotnet.com
Jennifer:use the username and password of your dotnetpanel

david: Where is the help desk? Just send me the URL.

Jennifer sent link: helpdesk.seekdotnet.com

david:Please wait while I try.

Jennifer:ok
Jennifer:We can extend your due date since you can't crete support ticket
Jennifer:For 1 week

david:No. Just refund my money. I have already wasted a week with your worthless service.

Jennifer: Can you create support ticket now?

david:No

Jennifer:Or billing ticket?
Jennifer:No?

david:No

Jennifer:Have you tried to login?

david:I can log on to the control panel. Cannot create a billing ticket. Refund my payments.

Jennifer sent link: http://http://helpdesk.seekdotnet.com/Login.aspx
Jennifer pushed page:http://helpdesk.seekdotnet.com/Login.aspx

Jennifer:Use the panel user and pass
Jennifer:You should be able to login if you not change your pass of your panel before

david:Page cannot be displayed. Refund my payments

Jennifer: what did you see if you type helpdesk.seekdotnet.com on your browser

david:This chat is over. Refund my payments.

Jennifer:You can access it right?

Visitor david has ended the chat.

72 out of 85 users found this review to be helpful!

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