Rochen Host review #24350 by Otherwise A Nice Guy (mitch@o...)
Rochen Host got a negative review on
11 Dudhope Terrace
Dundee , SCOTLAND DD3 6TS UK
☎ Phone +44 0 870 7606 387
📧 rochennoc@r...Otherwise A Nice Guy ( mitch@o... )
tech is fine, people are terrible
Okay, here's my horror story. feel free to skip it.
Why I will be a former customer soon - they will shut your account off in 24 hours if they receive ONE SINGLE unsubstantiated claim that your website is cited in a junk mail message. *Not sent thru their servers* - just a message traversing anywhere on the planet that references one of your URL's.
Rochen notified me this morning that one of my URL's would be suspended (part of a reseller account) in 24 hours because the message header of what *they suspected* to be UCE that they included had my customers URL contained within. So, since 1 person on the planet complained that they received 1 message with my customers URL, my customer was violating Rochens AUP, and would be shut down.
I fully support Rochen in their anti-spam efforts. I fully back their right to do so.
I simply asked for a greater than 24 hour period in order to non-disruptively migrate my customers web content to a new host. I asked, since I presumed that it would be impossible for me to provide Rochen required "proof" of this persons' opt-in permission on the part of the complaining individual.
No dice. there would be no additional time. Not 72 hours. not 48 hours. not 25 hours. Nothing but deceitful claims that this policy was dictated by the FTC and other, mystery governing bodies. Poor Rochen can do nothing about it. Seriously - the FTC. I guess I now know who runs the Internet. Its the FTC. The mystery has been solved.
You wanna know how this story ends?
Turns out - the single email message which destroyed my day while I'm at home attempting to care for a 2 year old child with strep throat and a 103 degree fever, it was lodged as a spam complaint by an *industry competitor* of my client. This person opted in to an industry association list 3 years ago, but now just decides to file a spam complaint (by just clicking a single button, paying no attention), and Rochen - poof! All the onus is on their reseller customer (me) to prove a negative. ("the sky isn't blue - prove it")
Had Rochen suspended my account because of violation of terms - no problem, no complaint from me. Good for them. Damn fine job they've done. What was simply outrageous was their patent refusal to extend the simple courtesy of providing a few additional hours for me (there customer) to transition the business they did not want to another host. That's it, I asked for nothing more.
Of course, my business will be going elsewhere soon. Not because of their terms - I like the terms. I appreciate their stance in the fight againt spam. But honestly, who is that heartless to treat a customer like that? To clearly put me in a position where I will take the heat from my customer for their lack of flexibility on something that doesn't hurt them?
I think I could find a service provider in Myanmar or Algeria with better customer service.
Be warned.
Okay, here's my horror story. feel free to skip it.
Why I will be a former customer soon - they will shut your account off in 24 hours if they receive ONE SINGLE unsubstantiated claim that your website is cited in a junk mail message. *Not sent thru their servers* - just a message traversing anywhere on the planet that references one of your URL's.
Rochen notified me this morning that one of my URL's would be suspended (part of a reseller account) in 24 hours because the message header of what *they suspected* to be UCE that they included had my customers URL contained within. So, since 1 person on the planet complained that they received 1 message with my customers URL, my customer was violating Rochens AUP, and would be shut down.
I fully support Rochen in their anti-spam efforts. I fully back their right to do so.
I simply asked for a greater than 24 hour period in order to non-disruptively migrate my customers web content to a new host. I asked, since I presumed that it would be impossible for me to provide Rochen required "proof" of this persons' opt-in permission on the part of the complaining individual.
No dice. there would be no additional time. Not 72 hours. not 48 hours. not 25 hours. Nothing but deceitful claims that this policy was dictated by the FTC and other, mystery governing bodies. Poor Rochen can do nothing about it. Seriously - the FTC. I guess I now know who runs the Internet. Its the FTC. The mystery has been solved.
You wanna know how this story ends?
Turns out - the single email message which destroyed my day while I'm at home attempting to care for a 2 year old child with strep throat and a 103 degree fever, it was lodged as a spam complaint by an *industry competitor* of my client. This person opted in to an industry association list 3 years ago, but now just decides to file a spam complaint (by just clicking a single button, paying no attention), and Rochen - poof! All the onus is on their reseller customer (me) to prove a negative. ("the sky isn't blue - prove it")
Had Rochen suspended my account because of violation of terms - no problem, no complaint from me. Good for them. Damn fine job they've done. What was simply outrageous was their patent refusal to extend the simple courtesy of providing a few additional hours for me (there customer) to transition the business they did not want to another host. That's it, I asked for nothing more.
Of course, my business will be going elsewhere soon. Not because of their terms - I like the terms. I appreciate their stance in the fight againt spam. But honestly, who is that heartless to treat a customer like that? To clearly put me in a position where I will take the heat from my customer for their lack of flexibility on something that doesn't hurt them?
I think I could find a service provider in Myanmar or Algeria with better customer service.
Be warned.
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