Pronet Hosting.net review #3613 by Junaid Aziz (aliatex3@c...)


Pronet Hosting.net got a negative review on and one official response on
Pronet Hosting.net
1714 Stone Canyon Road
Los Angeles , CA 90077
US
☎ Phone +1 866 000 0000

pronethosting.net is inactive, but is redirected to coolhandle.com
Customer review #3613
1/10
Junaid Aziz ( aliatex3@c... )
Time Hosted 1 to 2 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
Pronet Hosting has given me more problems in 2 Months, then people can expect in 2 Years.
They have no Hotline, No Fax, No Phone number to call to. You have to wait for an e-mail reply.

Check out what they did in my Case:-
-- I asked them not to renew my Domain & not charge my Credit Card US$ 9.95
-- They tell me that you have canceled it and i will not be Charged.
-- I get an e-mail saying that i have been Charged US$ 9.95
-- They apologise and promise to Credit My Account.
-- After 2 Days, No Credit. I also learn that they have Terminated my Linux Account by mistake.
-- I ask them to re-activate it. They reactivate it accordingly.
-- 1 Day later, i get an e-mail saying that my Account was terminated due to non Payment. Due date says it all -> 00/00/0000
-- I contact them and ask them to re-activate my Account because i have paid upto March 30,2009
-- I get an e-mail saying that they will only Re-activate once i have paid. They issue and Invoice of US$ 100 and promise me 1 month extra.
-- I write a frustrated e-mail to them and send the Invoice in which i had already paid upto March 2009
-- I get an e-mail saying that the account was Terminated and i have to Restore everything!!
-- And, no Credit Balance of US$ 9.95
-- Now i have [0] websites, [0] Credit, [0] Hosting, No Recent Backup (because i was not informed)

The Problems i had 1 Month Earlier:-
-- They upgrade their servers without informing
-- All of a sudden my website is down, Reseller Account not Working
-- They put my website on a server that Googlebot does not Crawl, resulting in removal of 200 of my webpages from Google.
-- I am unable to login to my Hosting Account & Cpanel
-- Ticketing Support Program has errors so i cant even write a support ticket
-- No phone or Fax means i just have to wait for them to realise the problem.

Pleeeeeaaaase, dont get stuck with them, Try any hosting with a phone or a fax.
We advised to help the customer and resolve the problem. The problem was resolved and the data was restored. Moreover, this person is still an active customer of ours.
Marketing representative (Pronet Hosting - info@pronethosting.net, ).

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