Peer1 negative review #13492 by Magento Site owner (alex@i...)
Peer1 got a negative review on
Peer1
peer1.com is inactive, but is redirected to cogecopeer1.com
1600-555 W. Hastings St
Vancouver , BC v6b 4n5 CA
☎ Phone 1-877-504-0091
📧 rsodhi@p...peer1.com is inactive, but is redirected to cogecopeer1.com
Magento Site owner ( alex@i... )
•We hosted a Magento site and migrated Peer1 servers from Miami to Atlanta and Peer1 simply “forgot” an entire Cpu processor unit. I was the one who discovered this a full 4 weeks after they did the migration. It took me 2 days to get our Peer1 sales rep to even acknowledge the error, he couldn't or wouldn't login to our account to verify the error, I had to do it.
•When Peer1 went to add the missing Cpu unit, we asked them to partition the Linux system but they left off 2 Required Php extensions rendering our Magento site totally non-functional. The extensions were "mycrypt" and "memcache". This took my developer (also a Magento partner) billable time to discover.
•Delays caused by Peer1 postponed our launch, causing lost advertising dollars as well as requiring integration work again and it needed to be rechecked and re-tested once we moved to rack space.
•Peer1 double billed us for the month of July. No explanations or apology.
•We cancelled the Peer1 service for the above reasons in early August 2010. However, they are still chasing us for an outstanding invoice of $240 that was due on 9/30/2010 for 30 days of Ram on a server that they de-provisioned nearly 60 days before. The server no longer existed; yet somehow they billed us for additional Ram. Peer1 is now threatening to send our company (in our 31st year of business, highest Dunn & Bradstreet rating) to collections. We are now considering litigation to recover all of our wasted money, time and damages.
Our advice is to stay clear of Peer1. "
•When Peer1 went to add the missing Cpu unit, we asked them to partition the Linux system but they left off 2 Required Php extensions rendering our Magento site totally non-functional. The extensions were "mycrypt" and "memcache". This took my developer (also a Magento partner) billable time to discover.
•Delays caused by Peer1 postponed our launch, causing lost advertising dollars as well as requiring integration work again and it needed to be rechecked and re-tested once we moved to rack space.
•Peer1 double billed us for the month of July. No explanations or apology.
•We cancelled the Peer1 service for the above reasons in early August 2010. However, they are still chasing us for an outstanding invoice of $240 that was due on 9/30/2010 for 30 days of Ram on a server that they de-provisioned nearly 60 days before. The server no longer existed; yet somehow they billed us for additional Ram. Peer1 is now threatening to send our company (in our 31st year of business, highest Dunn & Bradstreet rating) to collections. We are now considering litigation to recover all of our wasted money, time and damages.
Our advice is to stay clear of Peer1. "
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