One Provider negative review #60960 by info@d... on Oct 2022
One Provider got a negative review on
3275 Av Francis-Hughes
Laval , QC QC H7L 5A5 CA
☎ Phone + 1 (800) 380-5112
☎ Phone +1 (514) 286-0253
📧 info@o...-anonymous- ( info@d... )
I've been a customer for a few months at OneProvider and believe me, YOU WAN'T TO AVOID ALL CONTACT WITH THIS COMPANY.
So this morning at 11:42 CET I received an e-mail from OneProvider becuase my invoice is overdue. In the e-mail they requested to make a payment within 72 hours or my server would be terminated.
This e-mail contained the following text:
"To get your service un-suspended :
Verify the reason for suspension noted above. If you feel like this suspension is unwarranted, please contact billing@oneprovider.com with as much detail as possible.
Suspensions for non-payment:
You must make a full payment immediately. Failure to do so will result in your data being wiped out within 72 hours of this e-mail. You must contact support once you have made your payment to ensure that your service is removed from the automatic termination queue. We thank you for your prompt attention to this matter.
OneProvider - Worldwide Hosting Services"
I decided to sign in to my account one hour later and I noticed there wasn't any active server listed under my account and there was also no overdue invoice to pay.
I've immediately raised a ticket via the customer panel and I've just received a response from an employee saying that my server has been terminated due to the overdue invoice. This means that ALL of the data on my server was wiped and the data is unrecoverable. All of my sensitive client data is deleted, just like that.
They are not even ashamed of themselves making such statements. Feels like it's a regular day for OneProvider erasing servers of customer who are paying for their invoices on time normally.
For real, what a company. Can't believe my eyes.
Again: AVOID, AVOID, AVOID. You have been warned.
So this morning at 11:42 CET I received an e-mail from OneProvider becuase my invoice is overdue. In the e-mail they requested to make a payment within 72 hours or my server would be terminated.
This e-mail contained the following text:
"To get your service un-suspended :
Verify the reason for suspension noted above. If you feel like this suspension is unwarranted, please contact billing@oneprovider.com with as much detail as possible.
Suspensions for non-payment:
You must make a full payment immediately. Failure to do so will result in your data being wiped out within 72 hours of this e-mail. You must contact support once you have made your payment to ensure that your service is removed from the automatic termination queue. We thank you for your prompt attention to this matter.
OneProvider - Worldwide Hosting Services"
I decided to sign in to my account one hour later and I noticed there wasn't any active server listed under my account and there was also no overdue invoice to pay.
I've immediately raised a ticket via the customer panel and I've just received a response from an employee saying that my server has been terminated due to the overdue invoice. This means that ALL of the data on my server was wiped and the data is unrecoverable. All of my sensitive client data is deleted, just like that.
They are not even ashamed of themselves making such statements. Feels like it's a regular day for OneProvider erasing servers of customer who are paying for their invoices on time normally.
For real, what a company. Can't believe my eyes.
Again: AVOID, AVOID, AVOID. You have been warned.
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