Nfo Servers negative review #44658 by defaultplayer001@g... on 2019
Nfo Servers got a negative review on
-anonymous- ( defaultplayer001@g... )
[Copy of a letter sent to NFOServers.]
I made this a month ago and have been sitting on it since I honestly didn't want to talk to ya'll anymore. But after some thought it's worth saying.
I'd like to express my extreme disappointment it was never thought to make the basic consideration of extending or at least *communicating* to me about the deletion date as I was actively discussing with support about it.
How did this thought not come up *the day I sent in my confirmation*. also apparently the day it was about to be deleted. (And already deleted from the database?)
Overall I find this to just be an inexcusable lack of basic foresight on multiple occasions from support and yourself.
A: This 2 week time limit should have been mentioned in the final payment notice: https://i.imgur.com/enOZDyb.png
B. It also should have been mentioned when I first started talking to support: https://i.imgur.com/IGlaj79.png
C: It obviously should have been mentioned in the days leading up, and especially the *day of deletion*, when I was emailing support: https://i.imgur.com/bdThlyp.png
B: It absolutely should have been at least mentioned by you when you sent this email 7 hours before it was going to be permanently erased: https://i.imgur.com/ASbvAF9.png
Again, I'm completely astounded by this basic lack of foresight and consideration on multiple occasions.
This could have been easily avoided in many ways.
I've also found the support after deletion to feel crass, and seemingly blaming me for being unaware of the time limit. Without even the smallest of apologies for the inconvenience the deletion causes.
(Yes I'm sure the 2 week time limit is mentioned in some obscure location, ask yourself if it's user friendly.)
Had that server for a year and a half, in that time we've built up a very unique configuration for our players.
It's not impossible, but going to be a major PITA for me to completely redo and take multiple days at the very least and only make what is currently a difficult time more-so.
All I did was update my card because it expired, apparently while accidentally using a VPN. This never should have been that big of an issue.
Although at this point I largely consider our business resolved, I think it's important I share my extremely disappointing experience dealing with even top-level people at this company with others and will be doing so.
I'll probably just paste this message or portions of it on relevant review sites.
I made this a month ago and have been sitting on it since I honestly didn't want to talk to ya'll anymore. But after some thought it's worth saying.
I'd like to express my extreme disappointment it was never thought to make the basic consideration of extending or at least *communicating* to me about the deletion date as I was actively discussing with support about it.
How did this thought not come up *the day I sent in my confirmation*. also apparently the day it was about to be deleted. (And already deleted from the database?)
Overall I find this to just be an inexcusable lack of basic foresight on multiple occasions from support and yourself.
A: This 2 week time limit should have been mentioned in the final payment notice: https://i.imgur.com/enOZDyb.png
B. It also should have been mentioned when I first started talking to support: https://i.imgur.com/IGlaj79.png
C: It obviously should have been mentioned in the days leading up, and especially the *day of deletion*, when I was emailing support: https://i.imgur.com/bdThlyp.png
B: It absolutely should have been at least mentioned by you when you sent this email 7 hours before it was going to be permanently erased: https://i.imgur.com/ASbvAF9.png
Again, I'm completely astounded by this basic lack of foresight and consideration on multiple occasions.
This could have been easily avoided in many ways.
I've also found the support after deletion to feel crass, and seemingly blaming me for being unaware of the time limit. Without even the smallest of apologies for the inconvenience the deletion causes.
(Yes I'm sure the 2 week time limit is mentioned in some obscure location, ask yourself if it's user friendly.)
Had that server for a year and a half, in that time we've built up a very unique configuration for our players.
It's not impossible, but going to be a major PITA for me to completely redo and take multiple days at the very least and only make what is currently a difficult time more-so.
All I did was update my card because it expired, apparently while accidentally using a VPN. This never should have been that big of an issue.
Although at this point I largely consider our business resolved, I think it's important I share my extremely disappointing experience dealing with even top-level people at this company with others and will be doing so.
I'll probably just paste this message or portions of it on relevant review sites.
44 out of 51 users found this review to be helpful!