Nfo Servers negative review #42771 by b7470908@u... on Aug 2019
Nfo Servers got a negative review on and one official response on
-anonymous- ( b7470908@u... )
Wow, I wish I had read the reviews before ordering, but I had previously had a server in 2016, and had no issues, but I guess alot has changed in 3 years, because this company ripped me off.
I paid for a game server for the game "Pirates, Vikings and Knights II". Because it worked fine in 2016, I figured it would work again in 2019, but nope. Right off the bat, the server was outdated, so I had to open a ticket for them to update it. I wish the problems ended there, but the server wasn't displaying in the server browser constantly. At first I thought maybe it was being blacklisted by the game, like some sort of filter, but the devs of the game confirmed to me no such filters exist, and it became clear through troubleshooting that it was NFOServers, not the game... furthermore, 26 servers at this very moment, from other providers, are showing up in the list, but mine from NFOServers is not. How much more obvious is it that the issue is on their end, but they insist we need to "trouble shoot more to see what the cause is before we can issue a refund". Well, I've been troubleshooting for 2 days, and within those 2 days, I probably dumped somewhere between 8 to 16 hours. I'm exhausted and burnt out, I was very patient with these people the entire time, I was not rude, but the minute I asked for a refund, the agent got nasty. I have since had to file a report with the Better Business Bureau and open a dispute with Paypal, because now they are refusing to offer further support and continuing to refuse a refund, and the sad part is, it is only $14.57, that is a tiny amount of money for them, but alot for me considering I got nothing out of it except 2 days wasted, and it is their fault, no one elses. Avoid this company.
I paid for a game server for the game "Pirates, Vikings and Knights II". Because it worked fine in 2016, I figured it would work again in 2019, but nope. Right off the bat, the server was outdated, so I had to open a ticket for them to update it. I wish the problems ended there, but the server wasn't displaying in the server browser constantly. At first I thought maybe it was being blacklisted by the game, like some sort of filter, but the devs of the game confirmed to me no such filters exist, and it became clear through troubleshooting that it was NFOServers, not the game... furthermore, 26 servers at this very moment, from other providers, are showing up in the list, but mine from NFOServers is not. How much more obvious is it that the issue is on their end, but they insist we need to "trouble shoot more to see what the cause is before we can issue a refund". Well, I've been troubleshooting for 2 days, and within those 2 days, I probably dumped somewhere between 8 to 16 hours. I'm exhausted and burnt out, I was very patient with these people the entire time, I was not rude, but the minute I asked for a refund, the agent got nasty. I have since had to file a report with the Better Business Bureau and open a dispute with Paypal, because now they are refusing to offer further support and continuing to refuse a refund, and the sad part is, it is only $14.57, that is a tiny amount of money for them, but alot for me considering I got nothing out of it except 2 days wasted, and it is their fault, no one elses. Avoid this company.
We investigated extensively for this customer at the time and his problem turned out to be due to a bug in the game itself.
After we found a solution for him, the customer apologized and told us that he was fully satisfied. He retracted his BBB complaint and removed his review from other sites. He likely won't be able to remove the review from this site due to him posting anonymously using a throwaway email.
In our support request with the customer, at no point in the process was the customer service here "nasty" or rude. Support staff consistently communicated to the customer that we would either make the server work properly or refund him. The customer was never refused support, but the customer became confused when we closed for the night and did not respond until we reopened several hours later; during that time he posted this negative review.
Marketing representative (support@n..., ).
After we found a solution for him, the customer apologized and told us that he was fully satisfied. He retracted his BBB complaint and removed his review from other sites. He likely won't be able to remove the review from this site due to him posting anonymously using a throwaway email.
In our support request with the customer, at no point in the process was the customer service here "nasty" or rude. Support staff consistently communicated to the customer that we would either make the server work properly or refund him. The customer was never refused support, but the customer became confused when we closed for the night and did not respond until we reopened several hours later; during that time he posted this negative review.
Marketing representative (support@n..., ).
60 out of 64 users found this review to be helpful!