MyDomain negative review #22305 by Alberto Neira (Alberto.Neira@p...)
MyDomain got a negative review on
MyDomain
mydomain.com is inactive, but is redirected to networksolutions.com
10 Corporate Drive Suite #300
Burlington , MA 98662 US
☎ Phone +1 800 828 7497
📠 Fax +1.360.397.2699
📧 support@m...mydomain.com is inactive, but is redirected to networksolutions.com
Alberto Neira ( Alberto.Neira@p... )
Mydomain.com is very incompetent
Mydomain started to migrate its customers to its "new" platform about a year ago, with disastrous effects for our company.
Every time we had to report a problem the waiting period was unusually long. Last week we were switched to the "NEW" platform. Seven days have passed by and our company is still without email service and without access to our email attachments of emails received in the last year.
Waiting period to report this problem, over the phone, has been up to an hour every time, even when calling at late hours. Mydomain seems overwhelmed with calls.
The problem of re-activating our email service has proved impossible to resolve. Level one technicians have been unable to resolve the issue and refer the case to higher level technicians, with same results.
Our company has filled out at least three different "Support Tickets" in the last 5 days, to remind them of the problem. As of today all of them remain unanswered!
Overall, it has been a extremely frustrating experience to say the least.
My honest advise: stay away from Mydomain if you need: (1) uninterrupted email service and your email files, (2) quick solutions, (3) peace of mind.
Mydomain started to migrate its customers to its "new" platform about a year ago, with disastrous effects for our company.
Every time we had to report a problem the waiting period was unusually long. Last week we were switched to the "NEW" platform. Seven days have passed by and our company is still without email service and without access to our email attachments of emails received in the last year.
Waiting period to report this problem, over the phone, has been up to an hour every time, even when calling at late hours. Mydomain seems overwhelmed with calls.
The problem of re-activating our email service has proved impossible to resolve. Level one technicians have been unable to resolve the issue and refer the case to higher level technicians, with same results.
Our company has filled out at least three different "Support Tickets" in the last 5 days, to remind them of the problem. As of today all of them remain unanswered!
Overall, it has been a extremely frustrating experience to say the least.
My honest advise: stay away from Mydomain if you need: (1) uninterrupted email service and your email files, (2) quick solutions, (3) peace of mind.
82 out of 91 users found this review to be helpful!