midPhase negative review #9908 by Lyl (worsthost@i...) on Apr 2010
midPhase got a negative review on
Lyl ( worsthost@i... )
I started as a ServerCentral/WingSix client in 1998. In 2008 they were sold to midPhase. All in all I was a client for twelve years and the last two were under midPhase - but that was two years too long.
midPhase lost 11 years worth of data by keeping the back-ups on the same HDD as the live sites.
They were billing me for domains that had been canceled or transferred months or years before. Then they started billing for domains 90 days before expiration and they'd change the registrant and IP information to point to UK2 Group. They changed billing policies with no communication/notification at all.
They gave me a direct number and personal rep to deal with when we had problems. Yet any time we tried to get a hold of that person or tried her extension it was a dead end - I was told once that no such person ever worked for the company.
They would respond to one support email and the next email in the thread they would reply with a note that I had to identify myself - that I had to prove I had authority to access my account - before they'd respond. Sometimes they wouldn't respond to support tickets for days or weeks.
The downtime was unacceptable and their spam filters are a joke. They are arrogant, ignorant, incompetent and extort money from you any chance they can.
Stay as far away from midPhase as you can!
midPhase lost 11 years worth of data by keeping the back-ups on the same HDD as the live sites.
They were billing me for domains that had been canceled or transferred months or years before. Then they started billing for domains 90 days before expiration and they'd change the registrant and IP information to point to UK2 Group. They changed billing policies with no communication/notification at all.
They gave me a direct number and personal rep to deal with when we had problems. Yet any time we tried to get a hold of that person or tried her extension it was a dead end - I was told once that no such person ever worked for the company.
They would respond to one support email and the next email in the thread they would reply with a note that I had to identify myself - that I had to prove I had authority to access my account - before they'd respond. Sometimes they wouldn't respond to support tickets for days or weeks.
The downtime was unacceptable and their spam filters are a joke. They are arrogant, ignorant, incompetent and extort money from you any chance they can.
Stay as far away from midPhase as you can!
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