midPhase negative review #35952 by chibiakujin@g... on Jul 2018
midPhase got a negative review on
-anonymous- ( chibiakujin@g... )
I have been with Midphase since at least 2012, but have mostly used it for storage of a long neglected website. They are adequate so long as you require nothing of them.
Recently I needed to access the EPP code for my primary domain but could not do so because the domain was registered with a long defunct email. I contacted Midphase support for assistance and they referred me to instructions in their knowledgebase to update the WHOIS through their backend. Following their instructions, however, resulted in an erroneous error: "The values were fine, but we couldn't update the database." I contacted support again for assistance and have now been waiting two weeks without any solution.
I tried to go around Midphase by contacting the registrar, directly. The registrar informed me that my domain was registered with a reseller, UK2group, and that I should contact them. I did so, and UK2group curtly responded that I should contact my web host for support. So they have me trapped in a meaningless circle jerk with no control or access to the domain that I own.
I am basically being forced to continue paying Midphase and prevented from leaving because they are holding my primary domain against my will.
Recently I needed to access the EPP code for my primary domain but could not do so because the domain was registered with a long defunct email. I contacted Midphase support for assistance and they referred me to instructions in their knowledgebase to update the WHOIS through their backend. Following their instructions, however, resulted in an erroneous error: "The values were fine, but we couldn't update the database." I contacted support again for assistance and have now been waiting two weeks without any solution.
I tried to go around Midphase by contacting the registrar, directly. The registrar informed me that my domain was registered with a reseller, UK2group, and that I should contact them. I did so, and UK2group curtly responded that I should contact my web host for support. So they have me trapped in a meaningless circle jerk with no control or access to the domain that I own.
I am basically being forced to continue paying Midphase and prevented from leaving because they are holding my primary domain against my will.
43 out of 47 users found this review to be helpful!