midPhase negative review #1464 by STRAIGHTALK (webmaster@s...)
midPhase got a negative review on
STRAIGHTALK ( webmaster@s... )
developers plan; Midphase use to have a great service but, in the past few months they have hired lots of un responsible customer service agents if you go look at there site it's advertised with a 24/7/365 days for live support but now during the weekend you can't get a hold of no one, and when you finally do (talking about few hours) their is one guy and he has the least bit of knowledge of how to get something fixed...
that being said, even in the weekdays you'll get the customer rep asking you to write a ticket (to the russians) which on the other hand it like writing english and being answered in russian because they will answer you with what ever they well please. and before you know it you have spent ( 6 ) six long hours writing back and forth when a simple phone call can do the trick (but only if the guy their some training on how to fix a problem) seriously I suggest to find a better hosting company...
I'm waiting few more months and will be moving tried to canel but I get nothing in return and I have just paid my yearly quota so will use some of it before I do a switch..
Mid-Phase customer service SUCK BAD, the servers are great hell you don't have to speak to them (not the tech.)
This is my website www.straightalk.biz
that being said, even in the weekdays you'll get the customer rep asking you to write a ticket (to the russians) which on the other hand it like writing english and being answered in russian because they will answer you with what ever they well please. and before you know it you have spent ( 6 ) six long hours writing back and forth when a simple phone call can do the trick (but only if the guy their some training on how to fix a problem) seriously I suggest to find a better hosting company...
I'm waiting few more months and will be moving tried to canel but I get nothing in return and I have just paid my yearly quota so will use some of it before I do a switch..
Mid-Phase customer service SUCK BAD, the servers are great hell you don't have to speak to them (not the tech.)
This is my website www.straightalk.biz
58 out of 61 users found this review to be helpful!