midPhase negative review #12212 by Dom O (junk@m...) on Aug 2010
midPhase got a negative review on
Dom O ( junk@m... )
I had a vps running with these guys for 3 years - okay service. Then they got bought out by uk2.net and things started changing.
In Aug 2010 they completely lost a RAID array and deleted an entire server, the one that my VPS was on. Clearly some clown of a system admin was buggering up a data centre migration.
No back-ups, no option of data recovery, nothing. All data gone. I could have lived with the huge amount of work involved in getting a new VPS tuned up, and 50GB of client accounts and databases restored from local files. I was annoyed, and staggered that they could lose the mirrored drive as well as the main storage. But I recognize that hardware fails and although 100% data lose is about as bad as it gets and screams poor infrastructure, bad sys admins and general incompetence, I'm not unreasonable and was ready to get on with it.
The thing that blew me away was the 'support' that was non-existent. There was no recognition that this was a disaster for me hosting commercial clients websites - no offer to get a VPS fired up to help me start restoring the 50GB data they wiped. No. What they did was refer me to another website - and told me to get my credit card out to pay up-front for a new vps! After that, if i chased around their billing department they may issue a credit for the time I was down!
Unbelievable - who cares about a credit - in that situation you want someone to give a damn and help fast track you back online.
After I had begged for some support to speed things up, and my cries went unanswered for another day, and it was clear these clowns had no intention of doing anything I cancelled and sorted everything out myself with my other host in the UK who are very good (xilo.net)
A complaint to their Customer Service (Ha Ha) manager has gone unanswered.
If you value your business steer clear of this company and its associates, vps.net, midhase.com, uk2.net, anhosting.com and others.
Utterly Appalling!
PS. It is only after i decided to try and warn others that I realised how bad the customer ratings of this company is.
In Aug 2010 they completely lost a RAID array and deleted an entire server, the one that my VPS was on. Clearly some clown of a system admin was buggering up a data centre migration.
No back-ups, no option of data recovery, nothing. All data gone. I could have lived with the huge amount of work involved in getting a new VPS tuned up, and 50GB of client accounts and databases restored from local files. I was annoyed, and staggered that they could lose the mirrored drive as well as the main storage. But I recognize that hardware fails and although 100% data lose is about as bad as it gets and screams poor infrastructure, bad sys admins and general incompetence, I'm not unreasonable and was ready to get on with it.
The thing that blew me away was the 'support' that was non-existent. There was no recognition that this was a disaster for me hosting commercial clients websites - no offer to get a VPS fired up to help me start restoring the 50GB data they wiped. No. What they did was refer me to another website - and told me to get my credit card out to pay up-front for a new vps! After that, if i chased around their billing department they may issue a credit for the time I was down!
Unbelievable - who cares about a credit - in that situation you want someone to give a damn and help fast track you back online.
After I had begged for some support to speed things up, and my cries went unanswered for another day, and it was clear these clowns had no intention of doing anything I cancelled and sorted everything out myself with my other host in the UK who are very good (xilo.net)
A complaint to their Customer Service (Ha Ha) manager has gone unanswered.
If you value your business steer clear of this company and its associates, vps.net, midhase.com, uk2.net, anhosting.com and others.
Utterly Appalling!
PS. It is only after i decided to try and warn others that I realised how bad the customer ratings of this company is.
68 out of 70 users found this review to be helpful!