Maia Host negative review #10110 by Chris R (aestivalisakito@y...)
Maia Host got a negative review on and one official response on
37-28 61st Street
Woodside , NY 11377 US
☎ Phone 646-536-9268
📠 Fax 646-349-2677
📧 sales@m...Chris R ( aestivalisakito@y... )
Just to update: I have cancelled my service with this company, ironically enough 2co, the company that does their payment processing, was EXTREMELY pleasant and immediately processed my refund request, so if you have troubles like mine, contact them for help. I was informed that weather or not tthe company complies I will b getting my refund and to contact them in 24 hours weather or not Ihad received my refund to be sure of my satisfaction.
Presupposing the refund goes through I will take no furthur action against this company, and I expect their response here to be filled with some BS so if their response comes up stating anywhere they I am continuing business with them THIS IS NOT TRUE, I AM NOT A CUSTOMER ANYMORE.
Thanks again 2co, and MAIA, you may have good rates, but even that doesnt make up for your rude, horrible customer service, poor attitude nor your claims of unlimited anything, unlimited is just that and if you shut off peoples service, no matter how much they are using, if its unlimited, then its your problem, not the customers and you obviously need to upgrade your hardware.
Best of luck and I hope you fix your issues.
Presupposing the refund goes through I will take no furthur action against this company, and I expect their response here to be filled with some BS so if their response comes up stating anywhere they I am continuing business with them THIS IS NOT TRUE, I AM NOT A CUSTOMER ANYMORE.
Thanks again 2co, and MAIA, you may have good rates, but even that doesnt make up for your rude, horrible customer service, poor attitude nor your claims of unlimited anything, unlimited is just that and if you shut off peoples service, no matter how much they are using, if its unlimited, then its your problem, not the customers and you obviously need to upgrade your hardware.
Best of luck and I hope you fix your issues.
Hi,
I'm so sorry about this. We take payment issues extremely seriously. Your account payment was fully refunded immediately after you contacted us. Again, I apologize for the inconvenience. Our billing system is currently improved to prevent such things from happening again.
If you are not happy with our service, or would like to cancel please contact us via support ticket and say that you would like to close the account. If you don't contact us then our automatic billing will automatically bill your account (if credit card did not expire or payment subscription was not canceled).
Venetsian,
Maiahost Support
Marketing representative (sales@m..., ).
I'm so sorry about this. We take payment issues extremely seriously. Your account payment was fully refunded immediately after you contacted us. Again, I apologize for the inconvenience. Our billing system is currently improved to prevent such things from happening again.
If you are not happy with our service, or would like to cancel please contact us via support ticket and say that you would like to close the account. If you don't contact us then our automatic billing will automatically bill your account (if credit card did not expire or payment subscription was not canceled).
Venetsian,
Maiahost Support
Marketing representative (sales@m..., ).
81 out of 90 users found this review to be helpful!