Lowest Hosting neutral review #2553 by admin (support@v...) on 2008
Lowest Hosting got a neutral review on
admin ( support@v... )
Finally got an overly dramatic answer from lowesthosting@GMAIL.com
Note: The 'assistant manager' claims most clients have been CALLING? How can you call when there's only a fax number?? Who's got the number for lowesthosting.com ?
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Hello admin,
We appologize for the delay in reply. Most cleints have been calling and this email is normally only used as an off network emergency access to our domain for updating dns.
There was a major power outage in one of the data centers where we maintain many of our servers. Although we own our servers and have our own datacenter staff we lease access in the datacenter to supply our access poin to the internet backbones (level 3, savis etc) and to provide us with power for our server racks.
The Datacenter has N+1 redundancy and does have UPS battery backup and Backup generator capability but a completely unusual occurance happened where the main Stepdown power transformer shorted resulting in an explostion and small fire in the electrical interface room. Normally when Power goes out the network swiching swiches over to the UPS which is a short term 2 hour battery system while the backup generators go online and are cut into the master power buss.
The problem was that the explosion destroyed the Power panels where the generators connect to the main power busses. This outage effected not only Lowesthostings servers but 40 other major hosts and over 9000 servers so it was a major unexpected outage.
The good news is the new Transformer has finally been aquired and is being installed and we are told it will be tested over the next 2-4 hours and various switches & routers brought back online and tested before power is sequenced to our server bank so it should not be more than another 1-2 hours after that before your server comes back online.
Once power is back, your server and all data will come online as before. Anyones mail server that has attempted to send you emails during the outage window will automatically attempt redelivery so you may get a few 18 hour old emails but none will be lost.
Our main Lowesthosting.com website does have an emergency backup server in our other Datacenter but it takes 24 hours for that to propagate so our main customer portal has been down which has frustrated our staff and many cleints for our inability to post news.
We appologize for this window where we were unable to reach you and although we have never had a catastrophic outage in 8 years and average a 99.84% cleint server uptime we will be installing a new high availability cluster on our main website so should we ever have a major outage our website and news would not go down for even a minute.
Again we appologize for any inconvineience. We will be posting a full story and pictures on our website shortly.
Regards,
Ray Alin
Assistant Manager
Lowesthosting.com
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--END OF BOLONEY--
Note: The 'assistant manager' claims most clients have been CALLING? How can you call when there's only a fax number?? Who's got the number for lowesthosting.com ?
----------------------------
Hello admin,
We appologize for the delay in reply. Most cleints have been calling and this email is normally only used as an off network emergency access to our domain for updating dns.
There was a major power outage in one of the data centers where we maintain many of our servers. Although we own our servers and have our own datacenter staff we lease access in the datacenter to supply our access poin to the internet backbones (level 3, savis etc) and to provide us with power for our server racks.
The Datacenter has N+1 redundancy and does have UPS battery backup and Backup generator capability but a completely unusual occurance happened where the main Stepdown power transformer shorted resulting in an explostion and small fire in the electrical interface room. Normally when Power goes out the network swiching swiches over to the UPS which is a short term 2 hour battery system while the backup generators go online and are cut into the master power buss.
The problem was that the explosion destroyed the Power panels where the generators connect to the main power busses. This outage effected not only Lowesthostings servers but 40 other major hosts and over 9000 servers so it was a major unexpected outage.
The good news is the new Transformer has finally been aquired and is being installed and we are told it will be tested over the next 2-4 hours and various switches & routers brought back online and tested before power is sequenced to our server bank so it should not be more than another 1-2 hours after that before your server comes back online.
Once power is back, your server and all data will come online as before. Anyones mail server that has attempted to send you emails during the outage window will automatically attempt redelivery so you may get a few 18 hour old emails but none will be lost.
Our main Lowesthosting.com website does have an emergency backup server in our other Datacenter but it takes 24 hours for that to propagate so our main customer portal has been down which has frustrated our staff and many cleints for our inability to post news.
We appologize for this window where we were unable to reach you and although we have never had a catastrophic outage in 8 years and average a 99.84% cleint server uptime we will be installing a new high availability cluster on our main website so should we ever have a major outage our website and news would not go down for even a minute.
Again we appologize for any inconvineience. We will be posting a full story and pictures on our website shortly.
Regards,
Ray Alin
Assistant Manager
Lowesthosting.com
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--END OF BOLONEY--
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