Layered Tech negative review #13205 by Jose (yoseman@g...) on 2010
Layered Tech got a negative review on
Layered Tech
layeredtech.com is inactive, but is redirected to rackspace.com
5085 West Park Boulevard
Plano , TX 75093 US
☎ Phone (972) 398-7000
📠 Fax (972) 398-7055
📧 todda@l...layeredtech.com is inactive, but is redirected to rackspace.com
Jose ( yoseman@g... )
Be carefull with layered technologies,
This month, after more than 2 years of service, I have a problem with a hard disk.
To solve it, default support offered don't solve this problems, so they suggest me to upgrade my level support to a level called defcon 2, so they can assist me better.
The problem was about an os failure.
After Payed the defcon 2 level upgrade, they tell me that they can upgrade my to this level.
And the tell me that to repair the system, they will invoice me 100$ for hard disk replacement(HARDWARE Failed!!! That The Client Must PAY) and $ 50 to reinstall the old damaged disk to recovery the cpanel accounts.
Of course I have change to another provider, but I ask layered technologies If the can return me the money, of the defcon upgrade, and simply TheY Not Answer For This Questions.
The two agents asked to return me the money, Ignore My Ticket And Don't Answer Me.
Me recomendation is go to a provider, that don't take advantage for the hardware fails to charge the client with $150.
And They can't charge $50 for a service and after this don't give the service, that's a fraud.
Thanks.
This month, after more than 2 years of service, I have a problem with a hard disk.
To solve it, default support offered don't solve this problems, so they suggest me to upgrade my level support to a level called defcon 2, so they can assist me better.
The problem was about an os failure.
After Payed the defcon 2 level upgrade, they tell me that they can upgrade my to this level.
And the tell me that to repair the system, they will invoice me 100$ for hard disk replacement(HARDWARE Failed!!! That The Client Must PAY) and $ 50 to reinstall the old damaged disk to recovery the cpanel accounts.
Of course I have change to another provider, but I ask layered technologies If the can return me the money, of the defcon upgrade, and simply TheY Not Answer For This Questions.
The two agents asked to return me the money, Ignore My Ticket And Don't Answer Me.
Me recomendation is go to a provider, that don't take advantage for the hardware fails to charge the client with $150.
And They can't charge $50 for a service and after this don't give the service, that's a fraud.
Thanks.
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