Known Host negative review #67193 by darren@g... on Apr 2025
Known Host got a negative review on
1625 Richard Arrington Jr. Blvd. S.
Birmingham , AL 35205 US
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📧 sales@k...-anonymous- ( darren@g... )
The Only Thing Unlimited Was the Frustration
I’d like to leave feedback for KnownHost (formerly HostAsset). The last time I heard from them was back in 2023, and today I received an email asking for feedback. Now, mind you — the feedback I left previously wasn’t great. It was negative in just about every sense of the word.
Here’s the story:
When I first joined HostAsset during a vacation in March 2022, I was genuinely happy with the service. I got unlimited hosting, unlimited domains, and great performance. Everything worked as promised, and I had no complaints.
But by June 2022, just three months later, things changed. HostAsset was bought out by KnownHost. I wasn’t given any real say or notice about the transition — I simply logged in one day to add a new site and discovered that I was now limited to 5 sites. At that time, I had 7 sites running just fine, no performance issues, and no slowdowns. But suddenly, I was being told I couldn’t add any more.
At first, I didn’t complain. I thought, “That’s on me — I should’ve just stayed with the previous host.” But then in May 2023, I got an email from KnownHost saying there was malicious content on my server. I investigated, found that one of my sites had been hacked, and quickly fixed the issue. However, my sites remained offline.
When I reached out to KnownHost for help, the experience became a nightmare. Their support team refused to help. They wouldn’t tell me what the issue was, why my sites were still down, or what triggered the shutdown. They just told me, “You need to fix it” and left it at that.
Most hosting companies would assist by pointing out the problem file or helping remove malicious code. Not KnownHost. I practically had to beg them to do anything. After I fixed everything myself, they then told me that I could now only host one site. That was the final straw.
To say I was frustrated is an understatement. And the absurdity doesn’t stop there. Even their staff titles are laughable. The person I was corresponding with was named William K, and his job title was “Abuse Supervisor.” I literally asked him, “So you’re the one who gets all the abuse?” I mean, who comes up with these titles?
This company has no understanding of customer service, transparency, or support. I’ve said what I need to say — and hopefully, it helps others avoid the same experience.
I’d like to leave feedback for KnownHost (formerly HostAsset). The last time I heard from them was back in 2023, and today I received an email asking for feedback. Now, mind you — the feedback I left previously wasn’t great. It was negative in just about every sense of the word.
Here’s the story:
When I first joined HostAsset during a vacation in March 2022, I was genuinely happy with the service. I got unlimited hosting, unlimited domains, and great performance. Everything worked as promised, and I had no complaints.
But by June 2022, just three months later, things changed. HostAsset was bought out by KnownHost. I wasn’t given any real say or notice about the transition — I simply logged in one day to add a new site and discovered that I was now limited to 5 sites. At that time, I had 7 sites running just fine, no performance issues, and no slowdowns. But suddenly, I was being told I couldn’t add any more.
At first, I didn’t complain. I thought, “That’s on me — I should’ve just stayed with the previous host.” But then in May 2023, I got an email from KnownHost saying there was malicious content on my server. I investigated, found that one of my sites had been hacked, and quickly fixed the issue. However, my sites remained offline.
When I reached out to KnownHost for help, the experience became a nightmare. Their support team refused to help. They wouldn’t tell me what the issue was, why my sites were still down, or what triggered the shutdown. They just told me, “You need to fix it” and left it at that.
Most hosting companies would assist by pointing out the problem file or helping remove malicious code. Not KnownHost. I practically had to beg them to do anything. After I fixed everything myself, they then told me that I could now only host one site. That was the final straw.
To say I was frustrated is an understatement. And the absurdity doesn’t stop there. Even their staff titles are laughable. The person I was corresponding with was named William K, and his job title was “Abuse Supervisor.” I literally asked him, “So you’re the one who gets all the abuse?” I mean, who comes up with these titles?
This company has no understanding of customer service, transparency, or support. I’ve said what I need to say — and hopefully, it helps others avoid the same experience.
59 out of 60 users found this review to be helpful!