Just Host neutral review #9061 by Malvern on Feb 2010

Just Host got a neutral review on

Just Host
111 E Broadway
Glendale , CA 91206
Phone +1.8887557585
Customer review #9061
Malvern ( -no email- )
Time Hosted under 1 month
Global rating
Customer Relation
Further to my previous post below, I received a reply from b.bryan@justhost.com which is the address of Brooke Bryan, the Whois contact for JustHost.
JustHost writes: ‘We are very sorry for the inconveniences you had. We'll try to avoid such situations in future. It was a mistake from our side, but I can confirm such thing won't happen again. Please take our apologies. Thank you Kind regards, Alex Cooper Just Host’.
Putting aside my curiosity about the poor syntax, word choice, and punctuation in the message above, which doesn’t inspire a great deal of confidence in the company, I decided to see if JustHost was as good as its word. After a subsequent telephone call, waiting 18 minutes and still not answered, I hung up; such things will obviously happen again with JustHost.
This post, and my previous post, I’ve added to other forums, with the recommendation that people email b.bryan@justhost.com with polite but strong complaint… it doesn’t take a minute; JustHost might get the message eventually.
I have now signed up with BlueHost… they have a very good ‘live chat’ with real-person operators from the main page for customers and non-customers alike, unlike JustHost that uses a next-to-useless robot ‘live chat’. However, I’ve discovered one feature-lack of BlueHost, and most other web hosts including JustHost… the lack of a facility to upload from the upload client within Dreamweaver and Golive programs. My soon-to-be-previous web host of the last five years, Powweb, seems to be one of the few hosts that, not using cpanel, allows virtually instant very convenient uploading and site changes straight from within Golive. This might be a consideration for some.

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