Just Host negative review #12031 by Donna (donna@c...) on Aug 2010

Just Host got a negative review on

justhost.com
Just Host
111 E Broadway
Glendale , CA 91206
US
Tel +1.8887557585
Customer review #12031
1/10
Donna ( donna@c... )
Time Hosted under 1 month
Global rating
Features
Prices / Cost
Customer Relation
Control Panel
I read a couple of good reviews about JustHost.com and decided to try them for two new websites I was putting up. I wish I would have read more reviews. After signing up and having massive problems, I began wasting my time trying to receive support. Their support department is the biggest joke I have ever seen. With my other webhosts, I usually receive great customer support in just a few hours! Not with JustHost.com!

After two days of trying to get support, I emailed their billing department to cancel my service. I was assured I would be refunded within 7 to 10 days. I then went back into their site and formally canceled my account. That was July 26, 2010. Today is August 15 and I am still waiting.

I have emailed JustHost four different times since July 26. Each time, they responded back to me by reassuring me that they were looking into the matter and I would be refunded promptly. Today I received an email from JustHost stating that I have never fully canceled my accounts. I promptly emailed them copies of previous emails they have sent me stating that I had been canceled and my refund was on its way.

I have now come to the conclusion that I will never get my money back from these people. It is too bad that JustHost does not provide decent support. It is also too bad that JustHost does not teach their billing department how to use a spell checker before sending out emails. Justhost.com is nothing more than a “fly by night” company. Enter at your own risk.

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