Jump Line negative review #20252 by -anonymous- on Jun 2012
Jump Line got a negative review on
Jump Line
jumpline.com is inactive, but is redirected to hostpapa.com
3680 Victoria Street North
Shoreview , MN 55126 US
☎ Phone 1-866-333-8917
📧 support@j...jumpline.com is inactive, but is redirected to hostpapa.com
-anonymous- ( -no email- )
Can't cancel account even if you want to
I have been a customer of Jumpline.com since 2000 (12 years now). Since that time, in an industry of increasing features for lower costs, they have been one of the few hosts continuley up their prices. Meanwhile their customer services has gotten slower and less helpful. I've had tickets take longer than 24s to be read.
2 years ago, I took advantage of a seemly great promotional deal that had an automatic renewal built in. 2 years later now and the site was up for renewal. They notified me that my credit card on file was expired and I needed to update it with them. I had recently moved away from Jumpline for the sites hosted on that account and so I didn't update my card info, thinking they wouldn't auto renew.
They apparently fudged (or guessed?) my cards new expiration date and charged me for 2 year renewal automatically anyway.
That same day, after seeing the charge on my card, I asked them to cancel my account and refund the money. Their response: "We do not provide prorated refunds and cannot cancel products unless they are within 30 days of the end of their contract."
In otherwords, I can't cancel my account for another 23 months and they won't give me my money back.
I have been a customer of Jumpline.com since 2000 (12 years now). Since that time, in an industry of increasing features for lower costs, they have been one of the few hosts continuley up their prices. Meanwhile their customer services has gotten slower and less helpful. I've had tickets take longer than 24s to be read.
2 years ago, I took advantage of a seemly great promotional deal that had an automatic renewal built in. 2 years later now and the site was up for renewal. They notified me that my credit card on file was expired and I needed to update it with them. I had recently moved away from Jumpline for the sites hosted on that account and so I didn't update my card info, thinking they wouldn't auto renew.
They apparently fudged (or guessed?) my cards new expiration date and charged me for 2 year renewal automatically anyway.
That same day, after seeing the charge on my card, I asked them to cancel my account and refund the money. Their response: "We do not provide prorated refunds and cannot cancel products unless they are within 30 days of the end of their contract."
In otherwords, I can't cancel my account for another 23 months and they won't give me my money back.
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