iWeb negative review #12756 by spacelee (fjctlzy@g...) on Sep 2010
iWeb got a negative review on
iWeb
iweb.com is inactive, but is redirected to leaseweb.com
14 Place du Commerce, Suite 500 Nuns’ Island
Montreal , QC H3E 1T5 CA
☎ Phone +1 514-286-4242
📠 Fax +1 514-286-1292
📧 contact@i...iweb.com is inactive, but is redirected to leaseweb.com
spacelee ( fjctlzy@g... )
I hate this...
I paid for 1 month, but was not satisfied because the server location is not what I need, I need US, but they give me Canada.
I ask for a refund, but they just give me half of them, saying there is setup fee, which can't be refunded...
But you guys said that there is no SETUP Fee in this package...
here is a dispute in the paypal between they and I
================================
From Buyer - Eric Li9/24/2010 19:58 PDT
I order a server from iweb, but when I install the software on that server and detect that it's a canada server, not a USA server, which I need USA server to be a VPN server for our company to watch Hulu, pandora, ABC in USA, so I ask a refund nearly 4 days ago, but iweb give me just $50 back, which is not the money back guarantee we agree on. and I hope you could give me a full refund, because you didn't mention that there is a setup fee in the server and so how can you see I benefit from this ? No one told me that I need to pay for 12 months if I need a setup fee, your sales just told me that it's $99 dollars per month with no setup fee and money back guarantee, but when I am not satisfied with this server, you break your promise...
iWeb Technologie inc. denied Eric Li's request for a $49.00 USD refund.
9/27/2010 11:16 PDT
From Seller - iWeb Technologie inc.9/27/2010 11:16 PDT
AS per our written terms and guarantees:The present guarantee does not apply to administration packages, domain names, bandwidth or traffic billing, work billed hourly, setup fees and Premium hosting packages.
From Buyer - Eric Li9/28/2010 19:26 PDT
But When I asked your sales for if you support Money Back Guarantee, your sales say YES!!!
But now, you say that there is TOS that doesn't support full money back. You are just cheating me!!!
First, There is No Setup Fee right? And now you say there is 49 dollars setup fee in this package, so you don't have money back, it's conflict, Why when I order it, there is no setup fee, and now, it has...You even DIDN'T mention it .
I think doing business is not like this...I hope you could reconsider this Complaint!
I paid for 1 month, but was not satisfied because the server location is not what I need, I need US, but they give me Canada.
I ask for a refund, but they just give me half of them, saying there is setup fee, which can't be refunded...
But you guys said that there is no SETUP Fee in this package...
here is a dispute in the paypal between they and I
================================
From Buyer - Eric Li9/24/2010 19:58 PDT
I order a server from iweb, but when I install the software on that server and detect that it's a canada server, not a USA server, which I need USA server to be a VPN server for our company to watch Hulu, pandora, ABC in USA, so I ask a refund nearly 4 days ago, but iweb give me just $50 back, which is not the money back guarantee we agree on. and I hope you could give me a full refund, because you didn't mention that there is a setup fee in the server and so how can you see I benefit from this ? No one told me that I need to pay for 12 months if I need a setup fee, your sales just told me that it's $99 dollars per month with no setup fee and money back guarantee, but when I am not satisfied with this server, you break your promise...
iWeb Technologie inc. denied Eric Li's request for a $49.00 USD refund.
9/27/2010 11:16 PDT
From Seller - iWeb Technologie inc.9/27/2010 11:16 PDT
AS per our written terms and guarantees:The present guarantee does not apply to administration packages, domain names, bandwidth or traffic billing, work billed hourly, setup fees and Premium hosting packages.
From Buyer - Eric Li9/28/2010 19:26 PDT
But When I asked your sales for if you support Money Back Guarantee, your sales say YES!!!
But now, you say that there is TOS that doesn't support full money back. You are just cheating me!!!
First, There is No Setup Fee right? And now you say there is 49 dollars setup fee in this package, so you don't have money back, it's conflict, Why when I order it, there is no setup fee, and now, it has...You even DIDN'T mention it .
I think doing business is not like this...I hope you could reconsider this Complaint!
63 out of 67 users found this review to be helpful!