Host Upon negative review #57518 by -anonymous- on Nov 2021
Host Upon got a negative review on
-anonymous- ( -no email- )
We had the company as a hosting provider for nearly 10 years. They were exceptional for almost 9 of them. Something drastically went wrong with this company. Initially, we purchased the unlimited plan (unlimited domains and email addresses). We never changed the plan. The company called it their "Starter Unlimited Plan." They changed the name of the plan later to "Business Plan." We were paying for the unlimited option regardless of what it was called. During the final year of service, the company downgraded our plan to a "Starter" limited plan without consulting with us while still charging us for the unlimited plan and even while increasing the price. Upon our notifying them of this, they would provide no explanation. They would not acknowledge their error. We were paying more than a current Business Plan member was, yet there were only providing us with a starter plan that was the lowest plan they offered. Essentially, the company reduced our service plan while still taking the money for the better plan. The company lacks integrity to say the least.
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