Host Sailor negative review #32070 by Alex Ionov on Dec 2016
Host Sailor got a negative review on and one official response on
Suite No: 1605, Churchill Executive Tower, Burj Khalifa Area, Du
Dubai , 309096 AE
☎ Phone +971 7 222 1602
📧 sales@h...Alex Ionov ( -hidden- )
hostsailor is uggly hosting
1. Hostsailor just switched my vps power off because its consumption of resources was inappropriate for them.
2. Also I found deleted my VPS by Hostsailor for overdue though internal credit account had double of month pay sum.
3. There's no refund process in Hostsailor hosting company.
1. Hostsailor just switched my vps power off because its consumption of resources was inappropriate for them.
2. Also I found deleted my VPS by Hostsailor for overdue though internal credit account had double of month pay sum.
3. There's no refund process in Hostsailor hosting company.
Hello alex,
We do not have a record of your email as a registered client but i will answer the 3 points you mentioned.
1- It's true that we switch a VPS OFF if it will affect other users and other VPS Servers on the same node, for an example if a client is DDoSing from a VPS we must shutdown and also Suspend to protect other users and also protect anyone from such an abusive usage
2- If you did not pay your invoice we give 6 days after the invoice due date to give you time to pay and we also send emails daily before the due date and also after the due date, if you did not pay on time we must suspend/terminate the service, however if you have paid an add funds transaction, then it will be added as a credit balance and used to pay your service ONLY if you have added the credit before the invoice generation time, as when paid after the generation you must manually apply the credit yourself.
3- We have 14 days money back guarantee (subject to our policy rules) and if you also have credit with us, you will get it back to your used payment method once you ask (subject to our policy rules)
Have a nice day
Marketing representative (sales@hostsailor.com, ).
We do not have a record of your email as a registered client but i will answer the 3 points you mentioned.
1- It's true that we switch a VPS OFF if it will affect other users and other VPS Servers on the same node, for an example if a client is DDoSing from a VPS we must shutdown and also Suspend to protect other users and also protect anyone from such an abusive usage
2- If you did not pay your invoice we give 6 days after the invoice due date to give you time to pay and we also send emails daily before the due date and also after the due date, if you did not pay on time we must suspend/terminate the service, however if you have paid an add funds transaction, then it will be added as a credit balance and used to pay your service ONLY if you have added the credit before the invoice generation time, as when paid after the generation you must manually apply the credit yourself.
3- We have 14 days money back guarantee (subject to our policy rules) and if you also have credit with us, you will get it back to your used payment method once you ask (subject to our policy rules)
Have a nice day
Marketing representative (sales@hostsailor.com, ).
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