Host Papa negative review #6675 by Dave Smith (davebiesse@g...)
Host Papa got a negative review on and one official response on
5063 North Service Road, Suite 102
Burlington , ON l7l 5h6 CA
☎ Phone 1-888-959-7272
☎ Phone +1 905-315-3455
📧 info@h...Dave Smith ( davebiesse@g... )
Do not use this host.
They are the world's worst host. They are liars, they don't support ongoing issues like slow bandwidth, sites being down for days on end and so on.
Check out the fun support chat we had...
You are now chatting with Mike (Support)
dave .: Re : MPK-244475
dave .: sorry - It's actually re VAF-432482
dave .: My sites are returning a "509 Bandwidth Limit Exceeded" error. www.*********.com is the main site, then www.*********.com www..*********.com and others are add on domains and have the same error.
dave .: Can you help me increase the bandwidth or in some other way resolve this urgent matter?
Mike: This was put in place by the system admins, I can't remove the limit
dave .: I don't understand how we have exceeded our limits - and I didn't get a warning, and I've had the world slowest bandwidth on our sites for weeks now (10kb download!!!) Can you please either deal with this or have your manager / owner call me.
Mike: I am the manager
dave .: Okay then mike. let's deal with this.
Mike: once we process the cancellation request we will repoint the name servers
dave .: How long do you expect this to take?
dave .: I've had literally horiffic service from you guys, my site was down for around 5 days straight 2 weeks ago and now you're telling me it's down because you cancelled it too early? Is that right?
Mike: looking at the ticket, billing is waiting for a reply from you on which domain names you wish to cancel
Mike: you need to reply to the ticket
dave .: Also, what's the policy on when you guys are providing 10kb speeds to all our sites and the sites are down for long periods of time? Full Refund I'd expect.
dave .: You're shitting me. I didn't ask for cancellation!!!
dave .: I asked for a WHOIS update
dave .: "Please update the info. I will be needing to transfer my domain shortly. All our 10 sites have been down all week and we've literally lost thousands of dollars because our numerous requests haven't been addressed.
Mike: that is basically a cancellation request
dave .: no, it's a whois update request.
Mike: you need to reply to the ticket that is open with our billing department, I can't do anything over chat
dave .: I've done that while we're chatting. So how do I get my refund for such bad service, inaqequate bandwidth, failure to deal with any of my requests in a timely manner and the continued slow bandwidth that I've been suffering?
Mike: refunds are only available during the first 30 days
dave .: Did you read what I just wrote mike?
dave .: need to come down and speak to someone then... can I make an appointment for Monday?
Mike: no, we don't work that way
Mike: all requests must be done via email
Mike: and we don't offer refunds after 30 days
dave .: how do you work mike. Okay, and give me the name of the person I can email then - no a generic email.
Mike: Dave, you have to deal with our billing department via email
dave .: I heard you the first time mike. now, like any business when you fail to fulfill the service offered, there are extenuating circumstances right?
Mike: there is nothing more I can do for you
Mike has left the chat conversation
Click Here to Leave a Message
dave .: I'm posative there is. Who's your owner?
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Hang up by tech support. Classy.
They are the world's worst host. They are liars, they don't support ongoing issues like slow bandwidth, sites being down for days on end and so on.
Check out the fun support chat we had...
You are now chatting with Mike (Support)
dave .: Re : MPK-244475
dave .: sorry - It's actually re VAF-432482
dave .: My sites are returning a "509 Bandwidth Limit Exceeded" error. www.*********.com is the main site, then www.*********.com www..*********.com and others are add on domains and have the same error.
dave .: Can you help me increase the bandwidth or in some other way resolve this urgent matter?
Mike: This was put in place by the system admins, I can't remove the limit
dave .: I don't understand how we have exceeded our limits - and I didn't get a warning, and I've had the world slowest bandwidth on our sites for weeks now (10kb download!!!) Can you please either deal with this or have your manager / owner call me.
Mike: I am the manager
dave .: Okay then mike. let's deal with this.
Mike: once we process the cancellation request we will repoint the name servers
dave .: How long do you expect this to take?
dave .: I've had literally horiffic service from you guys, my site was down for around 5 days straight 2 weeks ago and now you're telling me it's down because you cancelled it too early? Is that right?
Mike: looking at the ticket, billing is waiting for a reply from you on which domain names you wish to cancel
Mike: you need to reply to the ticket
dave .: Also, what's the policy on when you guys are providing 10kb speeds to all our sites and the sites are down for long periods of time? Full Refund I'd expect.
dave .: You're shitting me. I didn't ask for cancellation!!!
dave .: I asked for a WHOIS update
dave .: "Please update the info. I will be needing to transfer my domain shortly. All our 10 sites have been down all week and we've literally lost thousands of dollars because our numerous requests haven't been addressed.
Mike: that is basically a cancellation request
dave .: no, it's a whois update request.
Mike: you need to reply to the ticket that is open with our billing department, I can't do anything over chat
dave .: I've done that while we're chatting. So how do I get my refund for such bad service, inaqequate bandwidth, failure to deal with any of my requests in a timely manner and the continued slow bandwidth that I've been suffering?
Mike: refunds are only available during the first 30 days
dave .: Did you read what I just wrote mike?
dave .: need to come down and speak to someone then... can I make an appointment for Monday?
Mike: no, we don't work that way
Mike: all requests must be done via email
Mike: and we don't offer refunds after 30 days
dave .: how do you work mike. Okay, and give me the name of the person I can email then - no a generic email.
Mike: Dave, you have to deal with our billing department via email
dave .: I heard you the first time mike. now, like any business when you fail to fulfill the service offered, there are extenuating circumstances right?
Mike: there is nothing more I can do for you
Mike has left the chat conversation
Click Here to Leave a Message
dave .: I'm posative there is. Who's your owner?
--------
Hang up by tech support. Classy.
Dave,
We are really sorry to hear that your experience on our live chat support was not acceptable. I am sure you can appreciate that billing is a highly sensitive area and cannot and any requests CANNOT be done through live chat and the domain and account owner as indicated in this live chat session must be done through a billing system to match the account holder on record.
I can appreciate your frustration after reading through the chat history but I am sure that you can appreciate that online chat can go astray - for example
Mike: once we process the cancellation request we will repoint the name servers
dave .: How long do you expect this to take?
This would indicate that you would like to discuss a cancellation request but later on in the chat you indicate
dave .: You're shitting me. I didn't ask for cancellation!!!
dave .: I asked for a WHOIS update
Effectively a "whois update" is a change at the domain level if they domain is part of our "Free domain name for life" promotion - which billing would indicate - you would have to pay for the domain name which is of course the domain name you own but would be hosted with another company.
Again, sorry for the confusion and I am sure that in light of the circumstances this could have been properly handled through a brief telephone call to follow up on that original billing support ticket.
Marketing representative (Faisal Khan - faisal@hostpapa.com, ).
We are really sorry to hear that your experience on our live chat support was not acceptable. I am sure you can appreciate that billing is a highly sensitive area and cannot and any requests CANNOT be done through live chat and the domain and account owner as indicated in this live chat session must be done through a billing system to match the account holder on record.
I can appreciate your frustration after reading through the chat history but I am sure that you can appreciate that online chat can go astray - for example
Mike: once we process the cancellation request we will repoint the name servers
dave .: How long do you expect this to take?
This would indicate that you would like to discuss a cancellation request but later on in the chat you indicate
dave .: You're shitting me. I didn't ask for cancellation!!!
dave .: I asked for a WHOIS update
Effectively a "whois update" is a change at the domain level if they domain is part of our "Free domain name for life" promotion - which billing would indicate - you would have to pay for the domain name which is of course the domain name you own but would be hosted with another company.
Again, sorry for the confusion and I am sure that in light of the circumstances this could have been properly handled through a brief telephone call to follow up on that original billing support ticket.
Marketing representative (Faisal Khan - faisal@hostpapa.com, ).
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