Host Papa negative review #57060 by grant@s... on Sep 2021
Host Papa got a negative review on and one official response on
5063 North Service Road, Suite 102
Burlington , ON l7l 5h6 CA
☎ Phone 1-888-959-7272
☎ Phone +1 905-315-3455
📧 info@h...-anonymous- ( grant@s... )
Worst service in all aspects I've ever had. They have the standard set of tools, so no complaints about that, but ... and this is a big but ....
I was using Crazy Domains for my other websites and email. I was keen to try something new and Hostpapa had a good offer. I signed up, created 2 email accounts and started working on building a website. 2 months in and with only a few pages on my website, no visitors, I started getting emails from Hostpapa support saying that my website traffic was too heavy and I needed to update to a much more expensive plan or my website would be suspended. I argued with them that it's a new website, still being built, not advertised, with no visitors. They were still insistent that it would be suspended if I didn't upgrade. I checked the backend for traffic stats and checked the website visitor stats. All showed little use. I kept arguing with support until they told be to make some changes to the settings in the backend. Once they knew I was tracing the traffic and knew they were talking crap they stopped hassling me. But the changes they made me add to the backend meant I was receiving many emails everyday telling me there was now errors in the backend.
Now that my 3 year subscription is up, I've moved the same website and emails back to Crazy Domains. I've heard nothing from them (even though this is now a busy website) about heavy traffic and having to upgrade to a business plan.
Hostpapa charged me $150 for 3 years to get me in. They now want to charge me over $600 per year for the same service. Crazy Domains are just over $100 for the same thing, without the crap. They have great customer service too.
I was using Crazy Domains for my other websites and email. I was keen to try something new and Hostpapa had a good offer. I signed up, created 2 email accounts and started working on building a website. 2 months in and with only a few pages on my website, no visitors, I started getting emails from Hostpapa support saying that my website traffic was too heavy and I needed to update to a much more expensive plan or my website would be suspended. I argued with them that it's a new website, still being built, not advertised, with no visitors. They were still insistent that it would be suspended if I didn't upgrade. I checked the backend for traffic stats and checked the website visitor stats. All showed little use. I kept arguing with support until they told be to make some changes to the settings in the backend. Once they knew I was tracing the traffic and knew they were talking crap they stopped hassling me. But the changes they made me add to the backend meant I was receiving many emails everyday telling me there was now errors in the backend.
Now that my 3 year subscription is up, I've moved the same website and emails back to Crazy Domains. I've heard nothing from them (even though this is now a busy website) about heavy traffic and having to upgrade to a business plan.
Hostpapa charged me $150 for 3 years to get me in. They now want to charge me over $600 per year for the same service. Crazy Domains are just over $100 for the same thing, without the crap. They have great customer service too.
Hello Grant,
Thank you for your feedback.
Our pricing is very clear from signup that the initial promotional rate being paid is heavily discounted, this is why our order form shows the percentage discount you are receiving deducted from the standard service price (the price paid at renewal) in order to achieve the promotional rate. This pricing is also visible within the HostPapa Dashboard under My Services and is freely available on our website (http://hostpapa.co.nz/renewal-pricing), and is noted throughout our Knowledge Base. As such it should not come as a surprise that the renewal price is an increase on the promotional rate, the promotional rate is intended to be low cost to prevent any barriers to entry, allowing customers to try our services at minimal financial risk (and with a 30 day money back guarantee too) before paying the standard rate at renewal. We do also help customers at renewal who may be struggling for any reason, or may simply need to make changes to their plans, whether switching billing term or switching plans entirely, there are a range of options available to decrease the renewal amount and we're always happy to help.
In regard to your resource usage issues, documented extensively under ticket #3878618, your Wordpress installs were being hit by bot traffic which required configuration changes to your wordpress configuration and security implementation to prevent this traffic causing issue; we show that you deleted a website and following this your usage levels dropped and the issue was marked resolved. Overall the resource issue was managed and ultimately resolved via you working with our Solutions and Technical teams, an upgrade is suggested to help to service the site based on the resource usage seen however as in this instance it is often possible to make configuration changes to reduce resource usage to within the limits of your plan.
I am not showing any contact regarding notification emails regarding resource faults, however I am sure our Technical team would have been able to assist with this had they been contacted.
We wish you the very best going forward with CrazyDomains.
Thanks,
Richard M
HostPapa, Inc
Marketing representative (James Grey - review-management@h..., ).
Thank you for your feedback.
Our pricing is very clear from signup that the initial promotional rate being paid is heavily discounted, this is why our order form shows the percentage discount you are receiving deducted from the standard service price (the price paid at renewal) in order to achieve the promotional rate. This pricing is also visible within the HostPapa Dashboard under My Services and is freely available on our website (http://hostpapa.co.nz/renewal-pricing), and is noted throughout our Knowledge Base. As such it should not come as a surprise that the renewal price is an increase on the promotional rate, the promotional rate is intended to be low cost to prevent any barriers to entry, allowing customers to try our services at minimal financial risk (and with a 30 day money back guarantee too) before paying the standard rate at renewal. We do also help customers at renewal who may be struggling for any reason, or may simply need to make changes to their plans, whether switching billing term or switching plans entirely, there are a range of options available to decrease the renewal amount and we're always happy to help.
In regard to your resource usage issues, documented extensively under ticket #3878618, your Wordpress installs were being hit by bot traffic which required configuration changes to your wordpress configuration and security implementation to prevent this traffic causing issue; we show that you deleted a website and following this your usage levels dropped and the issue was marked resolved. Overall the resource issue was managed and ultimately resolved via you working with our Solutions and Technical teams, an upgrade is suggested to help to service the site based on the resource usage seen however as in this instance it is often possible to make configuration changes to reduce resource usage to within the limits of your plan.
I am not showing any contact regarding notification emails regarding resource faults, however I am sure our Technical team would have been able to assist with this had they been contacted.
We wish you the very best going forward with CrazyDomains.
Thanks,
Richard M
HostPapa, Inc
Marketing representative (James Grey - review-management@h..., ).
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