Host Papa negative review #56223 by -anonymous- on Jul 2021
Host Papa got a negative review on and one official response on
-anonymous- ( -no email- )
Watch out
Put credit card online and come invoice time did nothing as account set to auto renew. Hostpapa take the hosting money automatically but not the domain fee. Invoice expires, domain gets harvested and then I'm held to ransom to by back my domain at 5x the original price. Watch these guys. Long list of bad reviews.
Put credit card online and come invoice time did nothing as account set to auto renew. Hostpapa take the hosting money automatically but not the domain fee. Invoice expires, domain gets harvested and then I'm held to ransom to by back my domain at 5x the original price. Watch these guys. Long list of bad reviews.
Hello,
Thank you for your feedback.
Reviewing your account we show that the domain in question failed to renew as the card on file could not be charged, the card issuer rejected the charge attempt confirming the CVV of the card was incorrect:
Transaction has failed: Could not process transaction: Your request has failed the CVV check. Please note that the amount may still have been reserved on the customer's card, in which case it will be released in 3-5 business days.
This impacted the renewal of both Web Hosting and Domain Registration, with the invoices for both services unable to charge automatically and requiring manual intervention on your part to complete the renewal.
Unfortunately in this instance manual payment of the domain renewal was not received prior to the renewal due date, as such the domain was instantly placed into redemption as per the NZ domain registry, at which time the domain can only be renewed with a redemption fee applied. The redemption fee is set by the governing registry, as is the immediate placing of the domain into redemption on expiration, HostPapa is not able to influence the fee nor the redemption requirement of the registry.
Thanks,
Richard M
HostPapa, Inc
Marketing representative (James Grey - review-management@h..., ).
Thank you for your feedback.
Reviewing your account we show that the domain in question failed to renew as the card on file could not be charged, the card issuer rejected the charge attempt confirming the CVV of the card was incorrect:
Transaction has failed: Could not process transaction: Your request has failed the CVV check. Please note that the amount may still have been reserved on the customer's card, in which case it will be released in 3-5 business days.
This impacted the renewal of both Web Hosting and Domain Registration, with the invoices for both services unable to charge automatically and requiring manual intervention on your part to complete the renewal.
Unfortunately in this instance manual payment of the domain renewal was not received prior to the renewal due date, as such the domain was instantly placed into redemption as per the NZ domain registry, at which time the domain can only be renewed with a redemption fee applied. The redemption fee is set by the governing registry, as is the immediate placing of the domain into redemption on expiration, HostPapa is not able to influence the fee nor the redemption requirement of the registry.
Thanks,
Richard M
HostPapa, Inc
Marketing representative (James Grey - review-management@h..., ).
58 out of 65 users found this review to be helpful!