Host Papa negative review #56185 by jeanfrancois.d@g... on Jul 2021
Host Papa got a negative review on and one official response on
-anonymous- ( jeanfrancois.d@g... )
Business ethic problem - AVOID AT ALL COST
For 0: Pretty much all other web hosting reviews sites are just disguised advertisements where Hostpapa looks good. WH Top is real.
For 1: Bad reviews below which Hostpapa pushed aside saying they are anonymous: they are real. They are not from me and not from a competitor: those are real reviews and pretty much ALL about a real business ethic problem at Hostpapa. This is getting worse through the years I have been a customer.
For 2: This problem is about Hostpapa doing very poor provisioning of resources. For any shared hosting, they will not let you use what you pay for. They cap the resource usage to match your contract with the limiting functions of Cloudlinux, which is fine. But then they come at you saying (lying) you are over your limits, you are negatively impacting the service and you must lower your usage EVEN IF YOU BARELY USE ANY RESOURCE 99% OF THE TIME. They are doing such practice by using a vocabulary implying they will close your account. So they use fear to get you to comply with their request which is abusive AND ILLEGAL. In brief: you do all the work of reducing resource usage even if you barely use it at all, and they are cramming more people on the same VPS. So THEY MAKE YOU WORK FOR THEM.
For 3: Even when put in front of this real business ethic problem proven with resource usage logs they continue this practice again and again. They are doing it even after complaints at BBB (which is a farce, bc BBB is paid by service providers so BBB can't bite the hand that feeds them).
For 4: This business model should not be allowed to continue: PLEASE AVOID HOSTPAPA.
For 0: Pretty much all other web hosting reviews sites are just disguised advertisements where Hostpapa looks good. WH Top is real.
For 1: Bad reviews below which Hostpapa pushed aside saying they are anonymous: they are real. They are not from me and not from a competitor: those are real reviews and pretty much ALL about a real business ethic problem at Hostpapa. This is getting worse through the years I have been a customer.
For 2: This problem is about Hostpapa doing very poor provisioning of resources. For any shared hosting, they will not let you use what you pay for. They cap the resource usage to match your contract with the limiting functions of Cloudlinux, which is fine. But then they come at you saying (lying) you are over your limits, you are negatively impacting the service and you must lower your usage EVEN IF YOU BARELY USE ANY RESOURCE 99% OF THE TIME. They are doing such practice by using a vocabulary implying they will close your account. So they use fear to get you to comply with their request which is abusive AND ILLEGAL. In brief: you do all the work of reducing resource usage even if you barely use it at all, and they are cramming more people on the same VPS. So THEY MAKE YOU WORK FOR THEM.
For 3: Even when put in front of this real business ethic problem proven with resource usage logs they continue this practice again and again. They are doing it even after complaints at BBB (which is a farce, bc BBB is paid by service providers so BBB can't bite the hand that feeds them).
For 4: This business model should not be allowed to continue: PLEASE AVOID HOSTPAPA.
Hello Jean-Francois,
Thank you for your feedback.
Reviewing your account we are showing this is currently hitting I/O limits, this has been communicated to you by our Solutions team along with options to increase the resources available to your account via an upgrade or to optimize your account to bring it within the resource limitations available on your Wordpress Business plan. We are as clear as possible in the resources available to you on each of our plans, more information can be found here: https://www.hostpapa.ca/knowledgebase/server-resource-usage-specification-chart/ ultimately a shared hosting environment is by name and nature "shared" with other users, as such we do have to place certain limits to ensure each customer has a fair share of the server resources available.
Unfortunately we cannot by default make changes to your website and configuration on your behalf as we are a web hosting provider, not a webmaster/developer, the design, configuration and running of your website is your responsibility as the owner of the website; this is why our Solutions team have provided the option to you to optimize your site either yourself or with the help of your webmaster/developer, without needing to upgrade your plan (i.e no additional cost). With this said, we can assist with basic optimization via our PapaCare+ service if this is of interest to you, simply ask your Account Manager for more details on this.
Our Solutions team will continue to assist with this matter and remain available to discuss your account.
Thanks,
Richard M
HostPapa, Inc
Marketing representative (James Grey - review-management@h..., ).
Thank you for your feedback.
Reviewing your account we are showing this is currently hitting I/O limits, this has been communicated to you by our Solutions team along with options to increase the resources available to your account via an upgrade or to optimize your account to bring it within the resource limitations available on your Wordpress Business plan. We are as clear as possible in the resources available to you on each of our plans, more information can be found here: https://www.hostpapa.ca/knowledgebase/server-resource-usage-specification-chart/ ultimately a shared hosting environment is by name and nature "shared" with other users, as such we do have to place certain limits to ensure each customer has a fair share of the server resources available.
Unfortunately we cannot by default make changes to your website and configuration on your behalf as we are a web hosting provider, not a webmaster/developer, the design, configuration and running of your website is your responsibility as the owner of the website; this is why our Solutions team have provided the option to you to optimize your site either yourself or with the help of your webmaster/developer, without needing to upgrade your plan (i.e no additional cost). With this said, we can assist with basic optimization via our PapaCare+ service if this is of interest to you, simply ask your Account Manager for more details on this.
Our Solutions team will continue to assist with this matter and remain available to discuss your account.
Thanks,
Richard M
HostPapa, Inc
Marketing representative (James Grey - review-management@h..., ).
53 out of 61 users found this review to be helpful!