Host Papa negative review #54400 by -anonymous- on Apr 2021
Host Papa got a negative review on and one official response on
5063 North Service Road, Suite 102
Burlington , ON l7l 5h6 CA
☎ Phone 1-888-959-7272
☎ Phone +1 905-315-3455
📧 info@h...-anonymous- ( -no email- )
Aggressive sales technique and threat with locking account
I thought using Hostpapa was a good idea as a leading host provider that counts in SEO, but I had to realise they are neither a good a service provider nor improve SEO ranking. The server response times are bad, and the customer service is terrible.
I have to agree with other reviewers, they use AGGRESSIVE SALES TECHNIQUE to push you into buying a more expensive plan.
They keep abusing with their "excessive resource usage" nonsense. With 3 small websites with about 50-100 average visitors a day, they tell me that I use the server resources excessively. They say high I/O usage, high CPU usage, high visitor access, etc...
First of all, I think a hosting company should leverage their resources by themselves and limit overusing resources, and not nag their clients.
But okay, let's accept this is their concept.
Spending hours with analysing this, in fact, there are only rare occasions when resource limitations were implied, and that was due to website updates. I use Cloudflare and block directly or by firewall rules any spammy IP that accesses my sites, so there is certainly no excess access to the websites.
Weirdly, I had to block their own IP address as it was constantly crawling my sites.
After I ignored their insane sales technique they threatened me with this:
"As per our System admins, your account will be limited tomorrow. This may cause service interruption in your account which is the reason why I wanted to talk to you to help you find a solution to avoid this from happening."
Definitely a big NO-NO to this company.
I thought using Hostpapa was a good idea as a leading host provider that counts in SEO, but I had to realise they are neither a good a service provider nor improve SEO ranking. The server response times are bad, and the customer service is terrible.
I have to agree with other reviewers, they use AGGRESSIVE SALES TECHNIQUE to push you into buying a more expensive plan.
They keep abusing with their "excessive resource usage" nonsense. With 3 small websites with about 50-100 average visitors a day, they tell me that I use the server resources excessively. They say high I/O usage, high CPU usage, high visitor access, etc...
First of all, I think a hosting company should leverage their resources by themselves and limit overusing resources, and not nag their clients.
But okay, let's accept this is their concept.
Spending hours with analysing this, in fact, there are only rare occasions when resource limitations were implied, and that was due to website updates. I use Cloudflare and block directly or by firewall rules any spammy IP that accesses my sites, so there is certainly no excess access to the websites.
Weirdly, I had to block their own IP address as it was constantly crawling my sites.
After I ignored their insane sales technique they threatened me with this:
"As per our System admins, your account will be limited tomorrow. This may cause service interruption in your account which is the reason why I wanted to talk to you to help you find a solution to avoid this from happening."
Definitely a big NO-NO to this company.
Hello,
Unfortunately as you have not provided your first/last name, or domain name, account number, an invoice number (no identifying information was provided) etc we are not able to locate your account.
We would like to review your interaction with our Solutions team to investigate why you were being contacted regarding resource usage issues if your usage is as low as confirmed here, as at this time we can only speak generally about such situations.
We can confirm that we only contact customers where resource usage limits are being hit as this negatively impacts your website performance and can result in the website not loading for visitors; this is simply to provide opportunity for website owners to either optimize to avoid such errors and ensure their site runs properly or to upgrade to a plan better suited to the current usage needs of their site. We are of course happy to provide time for optimization and to work with customers who are actively working on their resource usage issues, however if our communication is ignored then we suspension notice would be sent as we do need to know that such issues are being worked on - suspension is only ever a last resort, where lines of communication are open and issues are being worked on we would not suspend an account.
Please reach out via escalations@hostpapasupport.com FAO Richard M so that this can be checked into further and that we can learn from any mistakes that may have been made.
Thanks,
Richard M
HostPapa, Inc
Marketing representative (James Grey - review-management@h..., ).
Unfortunately as you have not provided your first/last name, or domain name, account number, an invoice number (no identifying information was provided) etc we are not able to locate your account.
We would like to review your interaction with our Solutions team to investigate why you were being contacted regarding resource usage issues if your usage is as low as confirmed here, as at this time we can only speak generally about such situations.
We can confirm that we only contact customers where resource usage limits are being hit as this negatively impacts your website performance and can result in the website not loading for visitors; this is simply to provide opportunity for website owners to either optimize to avoid such errors and ensure their site runs properly or to upgrade to a plan better suited to the current usage needs of their site. We are of course happy to provide time for optimization and to work with customers who are actively working on their resource usage issues, however if our communication is ignored then we suspension notice would be sent as we do need to know that such issues are being worked on - suspension is only ever a last resort, where lines of communication are open and issues are being worked on we would not suspend an account.
Please reach out via escalations@hostpapasupport.com FAO Richard M so that this can be checked into further and that we can learn from any mistakes that may have been made.
Thanks,
Richard M
HostPapa, Inc
Marketing representative (James Grey - review-management@h..., ).
54 out of 55 users found this review to be helpful!