Host Papa negative review #51721 by -anonymous- on Nov 2020
Host Papa got a negative review on
-anonymous- ( -hidden- )
Hostpapa used to be great for years until recently when a new account manager started sending rude emails about website over usage and performance issues causing problems.
He threatened we had to upgrade our Business Plan account for an extra £39 per month or our site would be blocked.
Our technical website developer and an independent website expert performed a thorough inspection of our website, and could not find any issues to suggest our website was causing hundreds of overloads/faults
Even Hostpapa support team advised they could not qualify what the account manager was saying, and that our website was not causing hundreds of overloads/faults, and that we were well within the usage limit of our business plan.
Despite this, the account manager sent threatening emails almost every day, demanding we upgraded.
Our independent website expert provided a detailed report of our websites performance and usage , and compared it with our Hosting Business Plan to concur that we were only using around a 1/4 of our allocated limit.
We presented the evidence to the account manager, however he insisted we upgraded or our site would be blocked.
We have now moved our website to a fantastic hosting company having paid Hostpapa 3 years in advance for the business plan.
Come on Hostpapa get your act together or you're going to lose more loyal customers
He threatened we had to upgrade our Business Plan account for an extra £39 per month or our site would be blocked.
Our technical website developer and an independent website expert performed a thorough inspection of our website, and could not find any issues to suggest our website was causing hundreds of overloads/faults
Even Hostpapa support team advised they could not qualify what the account manager was saying, and that our website was not causing hundreds of overloads/faults, and that we were well within the usage limit of our business plan.
Despite this, the account manager sent threatening emails almost every day, demanding we upgraded.
Our independent website expert provided a detailed report of our websites performance and usage , and compared it with our Hosting Business Plan to concur that we were only using around a 1/4 of our allocated limit.
We presented the evidence to the account manager, however he insisted we upgraded or our site would be blocked.
We have now moved our website to a fantastic hosting company having paid Hostpapa 3 years in advance for the business plan.
Come on Hostpapa get your act together or you're going to lose more loyal customers
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