Host Papa negative review #18756 by Kartini (gowralli@y...) on 2012
Host Papa got a negative review on
5063 North Service Road, Suite 102
Burlington , ON l7l 5h6 CA
☎ Phone 1-888-959-7272
☎ Phone +1 905-315-3455
📧 info@h...Kartini ( gowralli@y... )
Horrible Ongoing Experience
Never in my life have I ever come across a company that has such horrible, disgusting service. So much so in such a way, you really feel that you have been deliberatly lied to, cheated on, and completely messed with. Since day one, I haven't been able to log into anything, and even when I resetted the password many times, it always stated that the authentication code was wrong. So I could never do anything with my website.
That's when I decided to cancel my services with them and remove my domain name as well. But removing the domain name cannot be done, so I was planning a transfer. Almost no one answers the phone, and when they do, they act as if they don't care and have no desire to truly help you. They always say oh, just e-mail "blah,blah,blah" and when you ask how long something will take they just completely disregard you. They don't give full answers and it's always a game when you talk to them. I was trying to talk to a man there and he was not even paying attention.
In fact I talked to two people, the man said they could transfer my website right away in a few hours and that there was no cost for it. To be honest when I heard that I was relieved because I was have so much trouble trying to contact them, and I had a deadline for creating the website and everything was holding me back and my partners were pressurising me. To me it was such a blessing to have all my problems over and done with.
But when I talked to online chat support she told me otherwise, that it would take a day and cost $24. Something so crucial that I was appalled that they could allow such conflicting responses within their company.
I wanted to transfer my domain name but I no longer want to, and I simply want the domain to stay at their hosting company. I want to connect it to a different server. I'm trying my best to do something with the least amount of hassle.
Never in my life have I ever come across a company that has such horrible, disgusting service. So much so in such a way, you really feel that you have been deliberatly lied to, cheated on, and completely messed with. Since day one, I haven't been able to log into anything, and even when I resetted the password many times, it always stated that the authentication code was wrong. So I could never do anything with my website.
That's when I decided to cancel my services with them and remove my domain name as well. But removing the domain name cannot be done, so I was planning a transfer. Almost no one answers the phone, and when they do, they act as if they don't care and have no desire to truly help you. They always say oh, just e-mail "blah,blah,blah" and when you ask how long something will take they just completely disregard you. They don't give full answers and it's always a game when you talk to them. I was trying to talk to a man there and he was not even paying attention.
In fact I talked to two people, the man said they could transfer my website right away in a few hours and that there was no cost for it. To be honest when I heard that I was relieved because I was have so much trouble trying to contact them, and I had a deadline for creating the website and everything was holding me back and my partners were pressurising me. To me it was such a blessing to have all my problems over and done with.
But when I talked to online chat support she told me otherwise, that it would take a day and cost $24. Something so crucial that I was appalled that they could allow such conflicting responses within their company.
I wanted to transfer my domain name but I no longer want to, and I simply want the domain to stay at their hosting company. I want to connect it to a different server. I'm trying my best to do something with the least amount of hassle.
97 out of 104 users found this review to be helpful!