Host Papa negative review #15225 by j schmidt (jschmidt85@y...)
Host Papa got a negative review on and one official response on
5063 North Service Road, Suite 102
Burlington , ON l7l 5h6 CA
☎ Phone 1-888-959-7272
☎ Phone +1 905-315-3455
📧 info@h...j schmidt ( jschmidt85@y... )
I picked Host Papa because they are a Cdn. company and offer "green hosting." When I first registered and it took more than a week and several requests to get my automated email with login details, I put it down to some flukey error.
I didn't think about it too much…
My site went down a few times but never for long. Recently our IP address was blocked by their server for no apparent reason, not once, but twice. That means I am not able to check email or access the website from our IP address.
The first time I attributed it to a fluke, the second time, we were down 5 days with no response, you cannot speak to anyone, you can only communicate with tech support by email.
Then you get vague incoherent responses to your emails from tech support.
Finally when I asked how I go their refund policy, they sent me a link on how to cancel! That's it. And still no response to the down time issue or resolution to email issues.
I find their service to be deplorable and inexcusable. I don't see how this company will remain in business.
I didn't think about it too much…
My site went down a few times but never for long. Recently our IP address was blocked by their server for no apparent reason, not once, but twice. That means I am not able to check email or access the website from our IP address.
The first time I attributed it to a fluke, the second time, we were down 5 days with no response, you cannot speak to anyone, you can only communicate with tech support by email.
Then you get vague incoherent responses to your emails from tech support.
Finally when I asked how I go their refund policy, they sent me a link on how to cancel! That's it. And still no response to the down time issue or resolution to email issues.
I find their service to be deplorable and inexcusable. I don't see how this company will remain in business.
Dear J. Schmidt,
We have no record of someone using your email address as a client of Hostpapa. We certainly would like to assist and resolve this matter. Please contact our customer support department and we would be happy to sort this out. Unfortunately, you have provided us with no relevant contact information with respect to this third-party post for us to deal with this situation.
Marketing representative (Faisal Khan - faisal@hostpapa.com, ).
We have no record of someone using your email address as a client of Hostpapa. We certainly would like to assist and resolve this matter. Please contact our customer support department and we would be happy to sort this out. Unfortunately, you have provided us with no relevant contact information with respect to this third-party post for us to deal with this situation.
Marketing representative (Faisal Khan - faisal@hostpapa.com, ).
101 out of 103 users found this review to be helpful!