Host Papa negative review #11898 by David Cohen (dcohenn@m...)
Host Papa got a negative review on and one official response on
5063 North Service Road, Suite 102
Burlington , ON l7l 5h6 CA
☎ Phone 1-888-959-7272
☎ Phone +1 905-315-3455
📧 info@h...David Cohen ( dcohenn@m... )
1) As one of the internet's largest "tenants," we are now fairly convinced that HOSTPAPA is a scam, and not only because the ownership is shrouded, with no consistent customer service hours or access to help. It is easily one of the worst three of our current 84 hosting accounts with dozens of companies.
On sixteen occasions between Nov 2009 and Aug 2010, we would search "Quantum Reflex Analysis," and, as always, our site appears at the top of the list on most every search engine. Clicking, however, only produced a dead page.
Each time, it takes up to ten or eleven tries to get the site to show up, which we all know NO VISITOR will do.
Apparently, HOSTPAPA, which has a phony LIVE OPERATOR button (19 or 20 tries in the past year, it has NEVER produced a live operator), appears to be intentionally stopping sites from loading, just to save some of their bandwidth. Now that we found another customer having the same problem, it looks more and more like an intentional scam.
Hostpapa has never responded to an email in anything approaching reasonable time. In sum, we think that HOSTPAPA.com is a scam, a ripoff to us, at least. We DO recommend others, from Bluehost and Powweb to HostMonster.com and others. WE URGE YOU TO AVOID HOSTPAPA.COM
On sixteen occasions between Nov 2009 and Aug 2010, we would search "Quantum Reflex Analysis," and, as always, our site appears at the top of the list on most every search engine. Clicking, however, only produced a dead page.
Each time, it takes up to ten or eleven tries to get the site to show up, which we all know NO VISITOR will do.
Apparently, HOSTPAPA, which has a phony LIVE OPERATOR button (19 or 20 tries in the past year, it has NEVER produced a live operator), appears to be intentionally stopping sites from loading, just to save some of their bandwidth. Now that we found another customer having the same problem, it looks more and more like an intentional scam.
Hostpapa has never responded to an email in anything approaching reasonable time. In sum, we think that HOSTPAPA.com is a scam, a ripoff to us, at least. We DO recommend others, from Bluehost and Powweb to HostMonster.com and others. WE URGE YOU TO AVOID HOSTPAPA.COM
We would like to thank David for his response. We would like to respond to his comments and would be happy to help him out if he would provide us with a support ticket through our support system I am sure we can figure out how to solve his issues related to his account.
Our acceptance as an accredited member in good standing of the Better Business Bureau (BBB) certainly does not come easily and I hope would provide support that we are not a "Scam" enterprise.
With respect to having a "phony" live operator, we offer three layers of support. Live telephone support 7 days per week in two languages (English & French soon to be in Spanish), Live Chat (with LIVE OPERATORS!), and a support ticket system. We back this up with an extensive knowledge database and educational videos.
We are not really sure what he means by "On sixteen occasions between Nov 2009 and Aug 2010, we would search "Quantum Reflex Analysis," and, as always, our site appears at the top of the list on most every search engine. Clicking, however, only produced a dead page." This would seem to be an issue related to the "search engine" that he is using to query his website i.e. Google.
Again, we would like to stress that we would be happy to respond to any relevant queries or questions that David has regarding his account and we strive to service our customers here at HostPapa.
Marketing representative (Faisal Khan - faisal@hostpapa.com, ).
Our acceptance as an accredited member in good standing of the Better Business Bureau (BBB) certainly does not come easily and I hope would provide support that we are not a "Scam" enterprise.
With respect to having a "phony" live operator, we offer three layers of support. Live telephone support 7 days per week in two languages (English & French soon to be in Spanish), Live Chat (with LIVE OPERATORS!), and a support ticket system. We back this up with an extensive knowledge database and educational videos.
We are not really sure what he means by "On sixteen occasions between Nov 2009 and Aug 2010, we would search "Quantum Reflex Analysis," and, as always, our site appears at the top of the list on most every search engine. Clicking, however, only produced a dead page." This would seem to be an issue related to the "search engine" that he is using to query his website i.e. Google.
Again, we would like to stress that we would be happy to respond to any relevant queries or questions that David has regarding his account and we strive to service our customers here at HostPapa.
Marketing representative (Faisal Khan - faisal@hostpapa.com, ).
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