Host Monster positive review #4871 by Toni (excelsolutionsasia@g...)
Host Monster got a positive review on and one official response on
1500 North Priest Drive Suite 200, 2nd Floor
Tempe , AZ 84097 US
☎ Phone 866-573-4678
☎ Phone +1(801) 494-8462
📧 sales@h...Toni ( excelsolutionsasia@g... )
I received an email from Hostmonster informing me that me host was due for renewal. I then get an email saying they had deducted $107 from my credit card! What happened to their $6.95 per month and why didn't they tell me the amount would be a lot higher. I emailed them asking why this was so much higher ($8.90) and the reply I got was this:
Last year, due to customer requests, we purchased additional equipment of higher quality. We also needed to increase our staff and hire on additional developers. The staff change was to prevent long hold times, and assure quick and accurate customer service. We spent a great deal of money and time on a better accounting system, so that we could prevent human error in account activities. Due to all of the changes, we had to increase our rates. We have kept our prices the same for about five years, but could no longer do so with the changes we've made for our customers.
I wrote back saying that I understood that prices increase but they should have had the professionalism and courtesy to inform me before deducting this off my credit card! They then apologized and asked me to contact their feedback department who would look into it. Their feedback department simply sent me a link to a page with these higher rates and wrote:
We didn't make any official price changes. You paid the promo rate when you signed up. I did say " You can still get a 6.95 rate if you're willing to renew for longer." ++ facts and figures!
Did I forget to mention that it had to be for 3 years! Another clause I find is that should I decide to cancel and move over to another host we forfeit the FREE domain registration!
I would highly recommend NOT using Hostmonster. Purchase a domain with GoDaddy and seek an alternate host. And to think we have another few sites with them!
Last year, due to customer requests, we purchased additional equipment of higher quality. We also needed to increase our staff and hire on additional developers. The staff change was to prevent long hold times, and assure quick and accurate customer service. We spent a great deal of money and time on a better accounting system, so that we could prevent human error in account activities. Due to all of the changes, we had to increase our rates. We have kept our prices the same for about five years, but could no longer do so with the changes we've made for our customers.
I wrote back saying that I understood that prices increase but they should have had the professionalism and courtesy to inform me before deducting this off my credit card! They then apologized and asked me to contact their feedback department who would look into it. Their feedback department simply sent me a link to a page with these higher rates and wrote:
We didn't make any official price changes. You paid the promo rate when you signed up. I did say " You can still get a 6.95 rate if you're willing to renew for longer." ++ facts and figures!
Did I forget to mention that it had to be for 3 years! Another clause I find is that should I decide to cancel and move over to another host we forfeit the FREE domain registration!
I would highly recommend NOT using Hostmonster. Purchase a domain with GoDaddy and seek an alternate host. And to think we have another few sites with them!
All pricing is based on the term of the hosting account and can be seen at: http://helpdesk.hostmonster.com/kb/index.php?x=&mod_id=2&id=162. We occasionally run special promotions for the first term of your hosting account and upon renewal you will receive the current price.
Marketing representative (james@bluehost.com, ).
Marketing representative (james@bluehost.com, ).
95 out of 105 users found this review to be helpful!